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La División de las Normas para el Consumidor es la responsable de desarrollar las normas para el consumidor en relación con las entidades reguladas por la Comisión—las operadoras de servicios de telecomunicaciones, la radio y la televisión, las comunicaciones inalámbricas, las compañías de satélite y de cable— así como otra entidades sujetas a la Ley de Protección del Consumidor de Servicios Telefónicos (TCPA, por sus siglas en inglés), la Ley de Control de Pornografía y Mercadeo No Solicitados (CAN-SPAM, por sus siglas en inglés) y otros estatutos sobre los cuales la FCC tiene autoridad. A través de la elaboración de normas y disposiciones y a través de comentarios acerca de las medidas creadas por otras Oficinas y Despachos, la División garantiza que se tengan en cuenta los intereses del consumidor en todas las iniciativas de la Comisión para establecer sus normas. La División está a cargo específicamente de emitir disposiciones para resolver quejas sobre cambios de proveedores de servicios de telecomunicaciones hechos sin autorización (slamming), de dirigir el establecimiento de normas con respecto al slamming, la facturación veraz, las llamadas telefónicas de mercadeo y la publicidad por fax; y de observar las preguntas informales y las quejas, para identificar las tendencias que afectan a los consumidores.

Directivos y otras personas con las que puede ponerse en contacto

• Nicole McGinnis, Jefe adjunto de la Oficina (Normas)
• Erica McMahon, Jefa
• Nancy Stevenson, Jefa adjunta
• Julie Saulnier, Jefa adjunta
• David Marks, Responsable de los casos de slamming

Temas de interés (en inglés)

07/11/2008
Annual Report on the National Do-Not-Call Registry (Fiscal Years 2006 and 2007).
Word | Acrobat

6/17/08
Rules Amended to Require Telemarketers to Honor Do-Not-Call List Registrations Indefinitely.
News Release: Word | Acrobat
Order: Word | Acrobat
Martin Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat
Tate Statement: Word | Acrobat
McDowell Statement: Word | Acrobat

01/09/08
Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.
Fourth Report and Order: Word | Acrobat

01/04/08
Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.
Order: Word | Acrobat

01/04/08
Request of ACA International for Clarification and Declaratory Ruling.
Declaratory Ruling: Word | Acrobat

12/21/07
Rules And Regulations Implementing Minimum Customer Account Record Exchange Obligations On All Local And Interexchange Carriers.
Report and Order: Word | Acrobat

12/04/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
NPRM: Word | Acrobat
News Release (11/27/07): Word | Acrobat
Martin Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat
Tate Statement: Word | Acrobat
McDowell Statement: Word | Acrobat

11/27/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
News Release: Word | Acrobat
NPRM: Word | Acrobat
Martin Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat
Tate Statement: Word | Acrobat
McDowell Statement: Word | Acrobat

06/22/07
Verizon California, Inc. Petition for Waiver.
Order: Word | Acrobat

04/19/07
The Consumer & Governmental Affairs Bureau Reminds Commercial Mobile Radio Service Providers of Their Obligation to Register and Update Domain Names Used to Transmit Electronic Messages to Wireless Devices.
Public Notice: Word | Acrobat

03/22/07
Petition for Reconsideration filed by Cingular Wireless, LLC of the Commission's CAN-SPAM Order Denied.
Order: Word | Acrobat

01/26/07
Annual Report on the National Do-Not-Call Registry
Report: Word | Acrobat

11/07/06
Consumer & Governmental Affairs Bureau Seeks Comment on National Aeronautics and Space Administration, John F. Kennedy Space Center Petition for Waiver of 47 C.F.R. Section 64.1601(B) Regarding the Transmission of Calling Party Number.
Public Notice: Word | Acrobat

09/13/06
The Commission adopts minor modifications to section 64.4002 of the its customer account record exchange (CARE) rules.
Order on Reconsideration: Word | Acrobat

07/27/06
Consumer & Governmental Affairs Bureau Announces August 1st Effective Date of Amended Facsimile Advertising Rules.
Public Notice: Word | Acrobat

07/21/06
FCC Announces OMB Approval of Revised Information Collections(s) Concerning its Facsimile Advertising Rules.
Public Notice: Word | Acrobat

04/05/06
FCC Amends Rules to Implement Junk Fax Prevention Act of 2005.
Order: Word | Acrobat
News Release (4/5/06): Word | Acrobat

04/05/06
Consumer & Governmental Affairs Bureau Seeks Comment on ACA International's Petition for an Expedited Clarification and Declaratory Ruling Concerning the Telephone Consumer Protections Act (TCPA) Rules.
Public Notice: Word | Acrobat

12/09/2005
Commission Initiates Proceeding to Implement The Junk Fax Prevention Act; Delays January 9 Effective Date of Prior Written Permission Requirement.
News Release: Word | Acrobat
NPRM: Word | Acrobat

03/18/05
FCC Extends Truth-in-Billing Rules to Wireless Phones; Seeks Comment on Additional Measures to Increase Ability of Consumers to Make Informed Choices.
Order: Word | Acrobat 
News Release (3/10/05): Word | Acrobat 
Abernathy Statement: Word | Acrobat 
Copps Statement:  Word | Acrobat 
Adelstein Statement: Word | Acrobat

02/25/2005
Rules and Regulations Implementing Minimum Customer Account Record Exchange Obligations on All Local and Interexchange Carriers
Report and Order: Word | Acrobat
Powell Statement: Word | Acrobat

02/18/2005
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
2nd Order on Reconsideration: Word | Acrobat
Powell Statement: Word | Acrobat

12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Indiana Telemarketing Rules
Public Notice: Word | Acrobat

12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Wisconsin Telemarketing Rules
Public Notice: Word | Acrobat

12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on National City Mortgage Co. Petition for Expedited Declaratory Ruling on Preemption Of Florida Telemarketing Rules
Public Notice: Word | Acrobat

09/21/2004
The Commission establishes a limited safe harbor period for autodialed or prerecorded message calls to recently ported wireless numbers and amends the National Do-not-call registry safe harbor rules
Order: Word | Acrobat

08/12/2004
The Commission adopts rules to implement the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003
Order: Word | Acrobat

7/16/2004
2000 Biennial Review - Review of Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers, Implementation of the Subscriber Carrier Selection Changes Provisions of The Telecommunications Act of 1996. (Dkt No. 94-129, 00-257).
Order: Word | Acrobat
Adelstein Statement: Word | Acrobat

7/03/2003
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
Report & Order: Word | Acrobat
Powell Statement: Word | Acrobat
Abernathy Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat