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Change Fees Fact SheetThe airline carriers charge a change fee to travel agents that do not reissue a ticket when a traveler makes a voluntary change to a ticketed transaction. This is a policy between the airlines and travel agents and not under the purview of the airfares (city pair program) contract, but applies to the all the respective air carriers' business. If a travel agent does not change the record, the carrier won’t be able to determine if a flight is overbooked or if additional monies should be collected or refunded as a result of the change. When the traveler checks in, that person’s record will not show the most recent changes which may impact his/her ability to board that flight.
Last Reviewed 6/12/2008
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