The Federal Communications Commission (FCC) receives many complaints about alleged illegal (non-FCC certified) equipment being offered for sale on the Internet or in publications. The FCC is monitoring this situation carefully and requests your assistance. If you have a complaint or any information about illegal or uncertified equipment being offered for sale, please forward it to the FCC. Useful information includes:

• an original advertisement or Web address where the illegal equipment is being advertised or offered for sale, highlighting the types of equipment about which the allegations are being made;

• the name of any Web auction site selling the equipment, the exact item number, and auction opening and closing dates;

• name and address of the individual or business offering the item(s) for sale;

• your name and telephone number in the event follow-up is necessary. We will keep this information private;

• specifically, why you think the equipment is not in compliance with FCC rules; and

• number of pieces or types of equipment about which the allegations are being made (one piece, five pieces, how many models, etc.).

How to File a Complaint with the FCC

You can file a complaint about unauthorized equipment using the FCC’s on-line complaint Form 2000F found on the FCC Web site at www.fcc.gov/cgb/complaints.html. You can also file your complaint with the FCC’s Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554.

What to Include in Your Complaint

The best way to provide all the information the FCC needs to process your complaint is to complete fully the on-line complaint Form 2000F. If you do not use the on-line complaint Form 2000F, your complaint, at a minimum, should indicate:

• your name, address, e-mail address, and phone number where you can be reached;

• the type of company you are complaining about (telephone, wireless, Internet access provider, TV or radio station, cable or satellite provider); and

• any additional details of your complaint, including time, date, and nature of the conduct or activity you are complaining about and identifying information for any companies, organizations, or individuals involved.

For More Information

For information about other telecommunications issues, visit the FCC's Consumer & Governmental Affairs Bureau Web site at www.fcc.gov/cgb, or contact the FCC's Consumer Center using the information provided for filing a complaint.

For this or any other consumer publication in an accessible format
(electronic ASCII text, Braille, large print, or audio) please write or call us
at the address or phone number below, or send an e-mail to FCC504@fcc.gov.

To receive information on this and other FCC consumer topics through the Commission's
electronic subscriber service, click on www.fcc.gov/cgb/contacts/.

This document is for consumer education purposes only and is not intended to
affect any proceeding or cases involving this subject matter or related issues.

03/10/08

	Federal Communications Commission · Consumer & Governmental Affairs Bureau · 445 12th St. S.W. · Washington, DC 20554
	1-888-CALL-FCC (1-888-225-5322)  ·  TTY: 1-888-TELL-FCC (1-888-835-5322)  · Fax: 1-866-418-0232  · www.fcc.gov/cgb/