The University of Tennessee at Chattanooga’s Center for Applied Research conducts periodic surveys of citizens who request service through the City’s 311 Service Center. The survey reviews customer satisfaction with Service Center performance as well as with services rendered by City departments. The most recent survey reports:
• Over 86.3 percent of 311 customers surveyed rated customer service representatives as "excellent" or "good".
• 74.2 percent rated the handling of their request by customer service representatives as "excellent" or "good".
• 70.2 percent indicated satisfaction with the way the City handled their request.
311 Customer Survey Report
October 29, 2004
311 Customer Survey Report
February 9, 2005
