U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Even with your best strategic planning, you are likely to mishandle a crisis. How do you lead when the unexpected occurs, your plans are insufficient, and your core values are threatened? Through case studies, films, interactive exercises, and simulated crises, you will learn to identify a crisis, assess your own biases in high-pressure situations, manage the overwhelming amounts of information that crises generate, organize for effective decisions, and create and lead an effective crisis team. You will identify your personal strengths in relating when you are threatened, and learn to manage relationships before, during, and after a crisis. You will share your experiences in crisis leadership and develop an invaluable network for ongoing support.

• Learn which models of decisionmaking are appropriate to resolve particular crises
• Improve your ability to formulate objectives and strategies under pressure and for complex situations
• Learn to organize and lead a crisis management team, marshal resources, and make ethically sound decisions and plans
• Develop strategies to manage and analyze information and risk perception in highpressure situations
• Reinforce team-building, development, and decisionmaking abilities
• Understand how to guard against decisionmaking errors (like “groupthink”) in crisis

Executives and managers at all organizational levels

• Integrity/Honesty
• Partnering
• Political Savvy
• Problem Solving
• Resilience

2 Hours/Graduate