Telemarketing Policy
In an effort to address a growing number of telephone
marketing calls, Congress enacted in 1991 the Telephone
Consumer Protection Act (TCPA). The TCPA restricts the
making of telemarketing calls and the use of automatic
telephone dialing systems and artificial or prerecorded
voice messages. The rules apply to common carriers as
well as to other marketers. In 1992, the Commission
adopted rules to implement the TCPA, including the
requirement that entities making telephone solicitations
institute procedures for maintaining company-specific
do-not-call lists.
On July 3, 2003, the FCC revised its TCPA rules to
establish, in coordination with the Federal Trade
Commission (FTC), a national
Do-Not-Call registry. The
national registry is nationwide in scope, covers all
telemarketers (with the exception of certain nonprofit
organizations), and applies to both interstate and
intrastate calls. The registry went into effect on
October 1, 2003, and is administered by the FTC. To
reduce the number of “hang-up” and “dead air” calls
consumers experience, the Commission’s telemarketing
rules also contain restrictions on the use of autodialers
and requirements for transmitting caller ID information.
For more details about the Commission’s telemarketing
rules, including the do-not-call provisions, click on the
link on this page for the July 3, 2003
Order.
For details about registering with or accessing the
do-not-call registry, click on the link to our
Do-Not-Call Registry page. For ease of reference, the
TCPA is available by clicking on
TCPA; the
Commission's telemarketing rules are available by
clicking on
Rules.
Fact Sheet:
Unwanted Telephone
Marketing Calls
Fact Sheet:
Truth About Cell Phones
Major Telemarketing Orders and Notices
07/11/2008
Annual Report on the National Do-Not-Call Registry (Fiscal Years 2006 and 2007).
Word |
Acrobat
6/17/08
Rules Amended to Require Telemarketers to Honor Do-Not-Call List Registrations Indefinitely.
News Release:
Word | Acrobat
Order:
Word | Acrobat
Martin Statement:
Word | Acrobat
Copps Statement:
Word | Acrobat
Adelstein Statement:
Word | Acrobat
Tate Statement:
Word | Acrobat
McDowell Statement:
Word | Acrobat
01/04/08
Request of ACA International for Clarification and Declaratory Ruling.
Declaratory Ruling:
Word |
Acrobat
12/04/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
NPRM:
Word | Acrobat
News Release (11/27/07):
Word | Acrobat
Martin Statement:
Word | Acrobat
Copps Statement:
Word | Acrobat
Adelstein Statement:
Word | Acrobat
Tate Statement:
Word | Acrobat
McDowell Statement:
Word | Acrobat
11/27/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
News Release:
Word | Acrobat
NPRM:
Word | Acrobat
Martin Statement:
Word | Acrobat
Copps Statement:
Word | Acrobat
Adelstein Statement:
Word | Acrobat
Tate Statement:
Word | Acrobat
McDowell Statement:
Word | Acrobat
01/26/07
Annual Report on the National Do-Not-Call Registry
Report:
Word |
Acrobat
04/05/06
Consumer & Governmental Affairs Bureau Seeks Comment on ACA International's Petition for an Expedited Clarification and Declaratory
Ruling Concerning the Telephone Consumer Protections Act (TCPA) Rules.
Public Notice:
Word |
Acrobat
09/16/2005
Annual Report on the National Do-Not-Call Registry.
Word |
Acrobat
08/17/2005
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991.
Granted the Request for Clarification and Declaratory Ruling filed by
State Farm Mutual Automobile Insurance Company
Declaratory Ruling:
Word |
Acrobat
6/15/2005
National Automobile Dealers Association
Declaratory Ruling:
Word
| Acrobat
5/13/2005
Consumer & Governmental Affairs Bureau Seeks Comment on Petition For Declaratory Ruling on Preemption of California Telemarketing Rules.
Public Notice:
Word
| Acrobat
5/13/2005
Consumer & Governmental Affairs Bureau Seeks Comment on Petition For Declaratory Ruling Relating to Commission's Jurisdiction Over Interstate Telemarketing.
Public Notice:
Word
| Acrobat
5/13/2005
Consumer & Governmental Affairs Bureau Reopens Public Comment Period For Petitions For Declaratory Ruling Relating to Preemption of State Telemarketing Laws.
Public Notice:
Word
| Acrobat
2/18/2005
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
2nd Order on Reconsideration: Word
| Acrobat
Powell Statement: Word
| Acrobat
12/15/2004
Annual Report to Congress on the National Do-Not-Call Registry. Word
| PDF
12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Indiana Telemarketing Rules
Public Notice: Word
| Acrobat
12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Wisconsin Telemarketing Rules
Public Notice: Word
| Acrobat
12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on National City Mortgage Co. Petition for Expedited Declaratory Ruling on Preemption Of Florida Telemarketing Rules
Public Notice: Word
| Acrobat
11/16/2004
CGB releases order granting Express Consolidation's motion to withdraw their
petition for declaratory ruling.
Order: Word
| Acrobat
9/21/2004
The Commission establishes a limited safe harbor period for autodialed or prerecorded message calls to recently ported wireless numbers and amends the National Do-not-call registry safe harbor rules
Order: Word | Acrobat
09/20/2004
The Commission's Order Establishing Rules Implementing the CAN-SPAM Act of 2003 Published in the Federal Register
News Release:
Word | Acrobat
10/01/2003
FCC Issues Consumer Advisory on FCC Do-Not-Call Rules
News Release:Word | Acrobat
Consumer Advisory: Word | Acrobat
9/29/2003
FCC's Telemarketing Rules Approved by OMB
Public Notice: Word | Acrobat
9/09/2003
Report on Regulatory Coordination, a Report to Congress Containing an Analysis of the Telemarketing Rules, DA No. 03-2855 Word | Acrobat
9/08/2003
Public Notice: Petitions for Reconsideration and Clarification of Action in Rulemaking Proceeding Word |
Acrobat
7/28/2003 News Release, The Commission's Report and Order Revising the Rules on Telemarketing Under the Telephone Consumer Protection Act of 1991 Published in the Federal Register Word | Acrobat
7/03/2003
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991.
Report & Order: Word | Acrobat
Powell Statement: Word | Acrobat
Abernathy Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat
6/26/2003
FCC Authorizes Nationwide Do-Not-Call Registry News Release:
Word | Acrobat
Powell Statement:
Word | Acrobat
Abernathy Statement:
Word | Acrobat
Copps Statement:
Word | Acrobat
Adelstein Statement:
Word | Acrobat
3/25/2003
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, Further Notice of Proposed Rulemaking, Dkt No. 02-278 Word | Acrobat
1/31/2003
Statement by K. Dane Snowden, Chief, CGB, on the Commission's Review of its Telemarketing Rules
News Release: Word | Acrobat
09/18/2002
Notice of Proposed Rulemaking, Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, FCC 02-250 Acrobat
04/10/1997
Order on Further Reconsideration, Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, FCC 97-117
08/07/1995
Memorandum Opinion and Order, Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, FCC 95-310
10/16/1992
Report and Order, Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, FCC 92-443 Pages 1 to 25 | Pages 26 to 43
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