ePermits Support:
The Help Desk is open from Monday through Friday, 8 a.m. to 5 p.m. Eastern Time, excluding federal holidays.
Call 1-866-314-USDA, (1-866-314-8732)
Email Support:
You may also submit a question or issue via email at epermits@saic.com
Purpose of the ePermits help desk:
A technical support help desk for the ePermits system is provided to our users by telephone and email support. This help desk is available to any user of the ePermits system. Please note that the purpose of the ePermits help desk is to address technical problems with the ePermits system rather than to answer questions regarding policy or procedure. Any questions regarding policy and procedure should be directed to 877-770-5990.
If you should experience technical problems while using the software such as error pages displaying, receiving unexpected results, assistance in completing your on-line application or assistance in using the software in general, please contact us immediately by selecting the appropriate phone number or email listed below.
Contact information for the various USDA offices
For questions and assistance regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports please contact the appropriate office:
- Plants and Plants Products:
Telephone Number: 301-734-0841 or Toll free: 1-877-770-5990
Email: Permits@aphis.usda.gov - Pest Permits and Noxious Weeds:
Telephone Number: 301-734-0841 or Toll free: 866-524-5421
Email: Pest.Permits@aphis.usda.gov - Animals Products:
Telephone Number: 301-734-3277
Fax Number: 301-734-8226 - Live Animals:
Telephone Number: 301-734-8364 - Select Agents, Organisms and Vectors:
Telephone Number: 301-734-5960 - Genetically Engineered Organisms:
Telephone Number: 301-734-7324
Email: biotechquery@aphis.usda.gov
Problems with your User ID and Password contact eAuthentication
For assistance with eAuthentication user ID, password, and other account issues please contact:
USDA ITS Service Desk by email at eAuthHelpDesk@ftc.usda.gov or by phone at 1-800-457-3642