Manufactured Home Dispute Resolution Program

Information by State  Print version

Effective February 8, 2008, the Manufactured Home Dispute Resolution Program is available for use in providing the timely resolution of disputes between manufacturers, retailers and installers of manufactured homes regarding responsibility, and for the issuance of appropriate orders for the correction or repair of defects in manufactured homes. Defects in homes must be reported during the one-year period beginning on the date of installation to qualify for resolution under the Manufactured Home Dispute Resolution Program.

Effective February 8, 2008, at the time of signing a contract for the sale or lease of a manufactured home, the purchaser must be provided with a retailer's dispute resolution notification and each home must be sold or leased with a manufacturer's dispute resolution notification located in the home's consumer manual.

If a problem arises with a manufactured home, the first contact should be the retailer. Most problems can be eliminated quickly. If the retailer cannot help, the second contact should be the manufacturer. Manufacturers, for the most part, are quick to respond to problems.

It is important to put a report of a defect in writing so that there will be proof of date of delivery. Also, make a copy to keep with your records. After reporting an alleged defect, the reporting party or homeowner is encouraged to allow time for a satisfactory resolution of the reported defect before initiating the Manufactured Home Dispute Resolution Program.

If a satisfactory resolution of the reported defect is not obtained, there are offices within most state governments that offer remedies through dispute resolution programs.

There are 29 States with established dispute resolution programs. To find the contact for your state, use the table below and click on your state's abbreviation.

AL

AK

AZ

AR

CA

CO

CT

DE

DC

FL

GA

HI

ID

IL

IN

IA

KS

KY

LA

ME

MD

MA

MI

MN

MO

MS

MT

NE

NV

NH

NJ

NM

NY

NC

ND

OH

OK

OR

PA

RI

SC

SD

TN

TX

UT

VT

VA

WA

WV

WI

WY

Home

If you have further questions, you may contact the:

Office of Manufactured Housing Programs
Office of Regulatory Affairs and Manufactured Housing
US Department of Housing and Urban Development
451 Seventh Street, SW, Room 9164
Washington, DC 20410-8000
Telephone: (202) 708-6423 or (800) 927-2891.
FAX: (202) 708-4213

ALABAMA
Jim Sloan, Administrator
Alabama Manufactured Housing Commission
350 S. Decatur Street
Montgomery, AL 36104-4306
PH: (334) 242-4036 ext. 25
FAX: (334) 240-3178

ALASKA - Use HUD information below.

ARIZONA
Robert Barger, Director
State of Arizona Dept. of Fire, Building and Life Safety
1110 West Washington, Suite 100
Phoenix, AZ 85007-2935
PH:(602) 364-1003
FAX: (602) 364-1052


ARKANSAS
Whit Waller, Director
Arkansas Manufactured Home Commission
101 E. Capitol, Suite 210
Little Rock, AR 72201-5705
PH:(501) 324-9032
FAX: (501) 683-3538

CALIFORNIA - Use HUD information below.

COLORADO
Steve Bernia, Program Manager
Colorado Division of Housing
1313 Sherman Street, Room 518
Denver, CO 80203
PH: (303) 866-4656
FAX: (303) 866-3072

CONNECTICUT - Use HUD information below.

DELAWARE
James Collins, Director
Dept. of State
Division of Professional Regulation
Delaware Manufactured Home Installation Board
861 Silver Lake Blvd., Suite 203
Dover, Delaware 19904
PH: (302) 677-7304
FAX: (302) 739-2711
Designee: Gayle Melvin

FLORIDA
Dr. Dwight D. Davis, Chief
Bureau of Mobile Homes and RV
2900 Apalachee Parkway, MS66
Tallahassee, FL 32399-0640
PH: (850) 617-2808
FAX: (850) 488-7053
Designee: Chuck Smith,

GEORGIA
Chris Stephens, Assistant State Fire Marshal
Suite 620 West Tower, 2 Martin Luther King Jr. Drive,
Atlanta, GA 30334
PH: (404) 656-9498
FAX: (404) 657-6971

HAWAII - Use HUD information below.

IDAHO - Use HUD information below.

ILLINOIS
Gary Flentge, Chief
Illinois Department of Public Health
Division of Environmental Health
525 W. Jefferson Street
Springfield, Illinois 62761
PH: (217) 782-5830
FAX: (217) 785-0253

INDIANA - Use HUD information below.

IOWA - Use HUD information below.

KANSAS
Gary Allsup, Executive Director
Kansas Housing Resources Corporation
611 S. Kansas Avenue, Suite 300
Topeka, Kansas 66603-3812
PH: (785) 296-5865
FAX: (785) 296-8985
Designee: Ryan Vincent, General Counsel

KENTUCKY
Tommy Barnes, Asst. Executive Director
Office of Housing, Building, and Construction
101 Sea Hero Road, Suite 100
Frankfort, KY 40601
PH: (502) 573-0365 ext 425
FAX: (502) 573-1004
Designee: Dan Chapman

LOUISIANA - Use HUD information below.

MAINE
Anne Head, Executive Director
Maine Manufactured Housing Board
35 State House Station
Augusta, ME 04333-0035
PH: (207) 624-8678
FAX: (207) 624-8637
Designee: Robert LeClair

MARYLAND - Use HUD information below.

MASSACHUSETTS - Use HUD information below.

MICHIGAN
Henry L. Green, Executive Director
Office of Local Government and Consumer Services (OLGCS)
Michigan Bureau of Construction Codes
P.O. Box 30254
Lansing, MI 48909
PH: (517) 241-9347
FAX: (517) 241-6301
Designee: Kevin G. DeGroat

MINNESOTA
Randy Vogt, Administrator
Minnesota Dept. of Labor and Industry
Construction Codes and Licensing Division
Manufactured Structures Section
443 Lafayette Road N.
St. Paul, MN 55155-4341
PH: (651) 284-5875
FAX: (651) 284-5749

MISSISSIPPI
George Dale, Commissioner
Commissioner of Insurance and State Fire Marshal
501 North West Street, 10th Floor, Suite 1001
P.O. Box 79
Jackson, MS 39205
(Use the address below for UPS and FedEx delivery)
501 North West St., 10th Floor, Suite #1001
Jackson, MS 39201
PH: (601) 359-1061
FAX: (601) 359-1076

MISSOURI
Ronald Pleus,Director
Missouri Public Service Commission
Manufactured Housing and Modular Units Program
200 Madison Street, Suite 500
Jefferson City, MO 65102
PH: (800) 819-3180
FAX: (573) 522-2509

MONTANA - Use HUD information below.

NEBRASKA - Use HUD information below.

NEVADA
Barbara Braaten,Administrator
Department of Business and Industry
Manufactured Housing Division
2501 E. Sahara Avenue
Las Vegas, NV 89104
PH: (702) 486-4115
FAX: (702) 486-4272
Designee: Jerry Holmes

NEW HAMPSHIRE
Gary Francoeur, Chairman
Manufactured Housing Installation Board
Department of Safety
33 Hazen Drive
Concord, NH 03305
PH: (603) 396-0140
FAX: (603) 271-3206

NEW JERSEY - Use HUD information below.

NEW MEXICO
Benito Martinez, Director
Regulation and Licensing Department
Manufactured Housing Division
2550 Cerrillos Road
Santa Fe, NM 87505
PH: (505) 476-4770
FAX: (505) 476-4702
Designee: Ted Serrano

NEW YORK
Timothy King, Code Compliance Specialist
Division of Code Enforcement and Administration
11th Floor, Suite 1130
41 State Street
Albany, NY 12231-0001
PH: (518) 474-4073
FAX: (518) 486-4487

NORTH CAROLINA
Hazel T. Stephenson, Deputy Director
North Carolina Department of Insurance
Office of State Fire Marshal
Manufactured Building Division
1202 Mail Service Center
Raleigh, NC 27699-1202
PH: (919) 661-5880 ext 215
FAX: (919) 662-4414

NORTH DAKOTA - Use HUD information below.

OHIO
David Zofko, Executive Director
Ohio Manufactured Homes Commission
5640 Blazer Parkway
Dublin, Ohio 43017
PH: (614) 734-8454
FAX: (614) 734-8531
Alternate: Bradley Butters

OKLAHOMA
John Maile, Executive Director
Oklahoma Used Motor Vehicle and Parts Commission
2401 Northwest 23rd Street, Suite 57
Oklahoma City, OK 73107
PH: (405) 949-2626
FAX: (405) 949-9996

OREGON
Mark S. Long, Administrator
Department of Consumer and Business Services
Building Codes Division
1535 Edgewater Street NW
P.O. Box 14470
Salem, Oregon 97309-0404
PH: (503) 378-4150
FAX: (503) 378-4101
Designee: Albert Endres

PENNSYLVANIA - Use HUD information below.

RHODE ISLAND - Use HUD information below.

SOUTH CAROLINA
Michael S. Anderson, Administrator
South Carolina Department of Labor, Licensing
and Regulation
South Carolina Manufactured Housing Board
P.O. Box 11329
Columbia, SC 29211-1329
PH: (803) 896-4631
FAX: (803) 896-4814

SOUTH DAKOTA
Allen Christie, State Fire Marshal
South Dakota Department of Public Safety
Division of Emergency Services
Office of State Fire Marshal
118 West Capitol Avenue
Pierre, SD 57501
PH: (605) 773-3562
FAX: (605) 773-6631
Designee: Paul Merriman

TENNESSEE - Use HUD information below.

TEXAS
Joe Garcia, Executive Director
Texas Department of Housing and Community Affair
Manufactured Housing Division
221 E. 11 Street
Austin, TX 78701

PO Box 12489
Austin, TX 78711-2489
PH: (512) 475-3589
FAX: (512) 475-4706
Designee: James Hicks

UTAH - Use HUD information below.

VERMONT - Use HUD information below.

VIRGINIA
Clinton Wallace, State Building Code Administrator
Division of Building and Fire Regulation
Department of Housing and Community Development
501 N. Second Street, Room 246
Richmond, VA 23219-1321
PH: (804) 371-7161
FAX: (804) 371-7092
Designee: Lorenzo Dyer
PH: (804) 371-7163

WASHINGTON
John McMillan, Administrator
State of Washington
Department of Labor and Industries
Specialty Compliance Services, Factory Assembled Structures
7273 Linderson Way SW
Tumwater, WA 98501

PO Box 44420
Olympia, WA 98504-4220
PH: (360) 902-5225
FAX: (360) 902-5229

WEST VIRGINIA
Fran Cook, Administrator
West Virginia Division of Labor
State Capitol Complex
Building 6, Room B-749
Charleston, WV 25305
PH: (304) 558-7890 ext.237
FAX: (304) 558-2447
Designee: Mitch Woodrum

WISCONSIN - Use HUD information below.

WYOMING - Use HUD information below.

HUD
Office of Manufactured Housing Programs
Office of Regulatory Affairs and Manufactured Housing
Department of Housing and Urban Development
451 Seventh Street, SW
Rm. 9164
Washington, DC 20410-8000

Telephone: (202) 708-6423 or (800) 927-2891.

FAX: (202) 708-4213
Email: MHS@hud.gov
HUD's Dispute Resolution Program - Make a Request with HUD for Dispute Resolution