Slide Presentation from the AHRQ 2007 Annual Conference

Implementation: Overcoming Provider Resistance

• Providers (practices) concerns
  • Too much time to review data/alerts
  • Coverage during day and on nights/weekends/holidays—"critical labs"
  • Medical-legal concerns about responsibility for data—where and how to document
  • Educate to respond (not just file)
  • Educate to respond appropriately
    • Comfort with adjusting medications over the phone
    • Use of extra visits/ER when appropriate only
    • "Learning curve" observed with most clinicians