Jamal, a cashier at a sporting goods store, requests adaptive equipment for the cash register because of his visual impairment. Keisha, Jamal's manager, orders the items Jamal requests. That afternoon, while chatting with one of Jamal's co-workers, Keisha mentions that she had to order Jamal special equipment because he has trouble seeing the numeric keys. The co-worker is surprised and says that she didn't know Jamal was "blind as a bat." The next day, Jamal's co-workers call him Batman and flap their arms and squint when they see him. When Jamal tells Keisha, she immediately corrects the problem and his co-workers make no further comments about his visual impairment. Did Keisha handle this situation correctly?
- No. Keisha should not have granted Jamal's request for a workplace change because Jamal did not make his request in writing.
- Yes. Keisha responded appropriately to Jamal's request for a workplace change. She also acted quickly to stop his co-workers from harassing him. Keisha had a right to tell other employees about Jamal's visual impairment so that they would understand why he was using special equipment.
- No. Although Keisha appropriately responded to Jamal's request for a workplace change and his complaints about harassment, she should not have discussed Jamal's visual impairment with one of his co-workers.
- Yes. Keisha was acting in Jamal's best interest when she helped him obtain adaptive equipment, mentioned his disability to a co-worker, and stopped his co-workers from teasing him. Keisha thinks Jamal is a good employee and was only trying to protect him.