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U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

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E-Gov - Human Resources Line of Business - HR LOB

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Customer Support

customer support team

The EHRI Project Management Office (PMO) is experienced not only in eOPF operations and execution, but also with cross-over requirements and integration with other eGov initiatives such as ePayroll and Retirement System Modernization.

EHRI assigns a project lead to guide each Agency through the electronic conversion process. All aspects of the conversion are jointly managed through the EHRI PMO and the Agency. Comprehensive customer support includes:

  • National Business Center hosting
  • Help Desk service
  • Web-based training for HR specialists, eOPF administrators, and employees.
  • Comprehensive materials to ensure successful deployment
  • IT and HR user communities to assist with production support

In addition, the EHRI governance structure ensures that its goals and objectives are accomplished with the participation and input from key stakeholders through:

  • eOPF Users Group that provides feedback, allows Agencies to share experiences and advice, and enables the EHRI PMO to gather and catalog lessons learned
  • eOPF Workflow Workgroup that strives to automate HR procedures to improve productivity and eliminate errors
  • Change Management Workgroup that identifies ways to enable users to more effectively find and use eOPF implementation resources
  • eOPF Requirements Workgroup that identifies and prioritizes changes to the eOPF solution
  • Workforce Analysis Users Group that provides feedback, allows Agencies to share experiences, lessons learned, and provides advice to develop new and improved analytic techniques to utilize in the human capital planning process.

Select this link for the Master Forms List.

Contact EHRI to learn more!