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  Why can't you match my information on my online request?
  I entered all of my information on your online request form, but your system says it cannot locate my record. What should I do?

If you request a Social Security Statement, online, we use the information you enter to match the information we have on record from your original application for a Social Security number.

To help ensure that only you receive information from your records, we will not process your request if the information you enter does not match our records. To increase the security, we do not tell you which piece of information failed to match.

What To Do If Your Request Does Not Match

For the Social Security Statement, we suggest that you download the form and mail it in. You can also call our toll-free number, 1-800-772-1213 (TTY 1-800-325-0778) to request your Statement. Social Security employees can also help you determine why your request did not match

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