Transit Cooperative Research Program (TCRP) Synthesis Projects

• 60: Practices in No-Show and Late Cancellation Policies for ADA Paratransit  Examines current and innovative practices of U.S. transit agencies in the development and implementation of passenger no-show and late cancellation policies for paratransit programs operated under the regulatory requirements of the Americans with Disabilities Act of 1990 (ADA).  The report reviews the administration, community response, and effectiveness of policies in small, medium, and large transit agencies.  The report addresses policies as a way to improve system productivity, efficiency, and capacity, and as a means to better service riders with disabilities who may experience difficulties with the advance reservation aspect of most ADA complementary paratransit operations.
• 50: Use of Rear-Facing Position for Common Wheelchairs on Transit Buses  describes the international state of the practice with respect to use of the rear-facing position for accommodating “common wheelchairs” (as defined by the Americans with Disabilities Act) on large transit buses (more than 30,000 lbs) and identifies pertinent issues related to its transferability to the U.S. context.
• 37: Communicating with Persons with Disabilities in a Multimodal Transit Environment  Describes current North American transit practice in information and communication technologies, as well as operations, implementation, and human factor issues. Attention is given to information and communication technologies related to planning, customer service, marketing, and training that can improve the travel experience for all persons traveling in a transit environment. The focus is on the communication techniques and technologies for persons with sensory and cognitive disabilities.
  
• 31: Paratransit Contracting and Service Delivery Methods  Offers information from selected transit agencies about the operational practices used to provide Americans with Disabilities Act (ADA) paratransit services and identifies factors perceived by transit personnel to have influenced the selection of service delivery methodology. It focuses on the state of the practice in paratransit contracting and service delivery methods to comply with ADA paratransit provisions.
• 30: ADA Paratransit Eligibility Certification Practices  Describes the complexities involved in creating an accurate eligibility determination process that complies with Americans with Disabilities Act (ADA) requirements and is regionally and politically feasible to implement. This study documents the range of outcomes produced by the different eligibility certification models and offers information about their overall effectiveness.