EagleCash™

Common Questions

How does an EagleCash™ card work?

Customers insert the EagleCash™ card into the store Point of Sale terminal when instructed to do so by the cashier. The available balance on the card is displayed on the terminal. The cashier enters the purchase amount into the terminal, then the customer presses “Yes” to approve the sale. Within seconds, the value of the purchase is deducted from the card. The new balance is displayed on the terminal, and the card is released.

Can the customer cancel the transaction?

Yes, to cancel a transaction on the Point of Sale terminal, the customer presses “No” instead of “Yes” when prompted to approve the sale.

Is the card secure?

Yes, your card is protected by advanced cryptographic technology which ensures the card is valid and the balance is accurate. If a card is lost, it can be "hotlisted" which tells card-accepting devices that the card has been cancelled. Information stored in the EagleCash™ system permits value to be restored to a lost card. A PIN is issued to secure transactions at the self-service Kiosk. Your electronic currency is secure and protected.

How does the customer know how much value is on their EagleCash™ card?

The “balance” of the EagleCash™ card is displayed when the card is inserted in a Point of Sale terminal, or at a self-service Kiosk (where available). Once the transaction is complete, the terminal displays the “new balance”. The customer can keep paying with the card anywhere it is accepted until all the electronic currency has been spent. The customer can reload the card at the Finance Office or at a self-service Kiosk (where available).

What does the customer do if there is not enough value left on the EagleCash™ card to cover the purchase amount?

The customer can pay the difference with cash, check, or a credit/debit card; or cancel the sale.

What should be done if the customer thinks his/her EagleCash™ card has more value than the balance showing on the EagleCash™ terminal?

The customer should request a transaction detail report from the Finance Office or obtain one from a self-service Kiosk (where available).

How does the kiosk work?

The Kiosk has a "Smart Card" reader that prompts you for your PIN and reads the banking information you provided when the card was issued at the Finance Office. Cardholders select the type of transaction they want to perform and the amount of funds to transfer. The cards are re-valued at the Kiosk and are ready for immediate use. Funds will be debited/credited to your U.S. designated checking/ savings account. Receipts are available for all transactions.

When is the kiosk available?

The EagleCash™ Kiosk is available to manage your funds 24 hours a day, seven days a week.

How much money can I transfer?

The local Command establishes the daily withdrawal limit. Please see the Finance Office for details.

Is there a fee to use the kiosk?

No! There are no transaction fees associated with the use of the EagleCash™ card or Kiosk.

How will these transactions appear on my bank/credit union statement?

Kiosk transactions will be reflected on your checking/saving account statement and contain the description "US Treas- EagleCash Kiosk" along with the associated date and amount of the transaction.

How do I know my card will work in the kiosk?

Your EagleCash™ card will only work in the Kiosk if you enroll at the Finance Office for this service and provide your bank routing number. If you insert a card that has not been enrolled, you will be prompted to go to the Finance Office to enroll. Enrollment is easy and convenient!

What if my bank/credit union doesn't honor a kiosk transaction?

In cases where the transaction is dishonored due to incorrect account information, the US Dept of Treasury will work with the local Finance Office to get the banking data corrected. If the transaction is returned because of insufficient funds, it will be represented up to two more times, coinciding with military pay dates. You are responsible for any bank fees due to insufficient funds. In either case, by signing the ACH Enrollment Authorization, you authorize the US Dept of Treasury to collect negative funds immediately from your pay.

What if I make a mistake during my transaction?

Simply press "Cancel".

What if I don't agree with the balance on my card?

Print a Transaction History Report and contact the Finance Office for assistance.

Whom do I contact if I have questions about my EagleCash™ card?

A. In OCONUS (e.g. Balkans, OEF, OIF, etc): Contact your local Army or Air Force Finance Office.

B. In CONUS (U.S.): You can contact the EagleCash™ Customer Support Center by e-mail or telephone:

• E-mail: eagle@bos.frb.org
  
• Telephone:
     DSN: (312) 955-3555
     Toll Free (US): (877) 973-8982
     Commercial: (617) 973-3555

The EagleCash™ Customer Support Center hours of operation are from 1:00 a.m. to 7:00 p.m. Eastern.

Whom do I contact to close-out my EagleCash™ card and obtain a refund?

A. If you are deployed….the camp/post/base Finance Office will assist you, or if your card is linked to the kiosk, you may download the funds back to your account yourself.

B. If you are no longer deployed, or if your Finance Office, Soldier Readiness Processing (SRP) or Mobilization/Demobilization site, or Military Hospital doesn't support EagleCash™:

You can contact the EagleCash™ Customer Support Center by e-mail or telephone:

B. In CONUS (U.S.): You can contact the EagleCash™ Customer Support Center by e-mail or telephone:

• E-mail: eagle@bos.frb.org
  
• Telephone:
     DSN: (312) 955-3555
     Toll Free (US): (877) 973-8982
     Commercial: (617) 973-3555

The EagleCash™ Customer Support Center hours of operation are from 1:00 a.m. to 7:00 p.m. Eastern.

• Full Name
• Last 4 numbers of your Social Security Number
• Last 6 numbers of your EagleCash™ card number (located in the back of the card) if available
• Current bank/credit union routing and account numbers
• Mother's maiden name or other identifying information provided at enrollment