Contents

Description of VA’s Health System

The Quality of VA’s Medical Care

Evidence of the Quality of VA’s Health Care

Possible Explanations for VA’s Achievements in Quality of Care

How Other Systems Might Benefit from VA’s Experience

Potential Lessons from VA’s Performance Measurement and Management Systems

Potential Lessons From VA’s Health Information Technology

 

Figures

1. Veterans Enrolled in VA’s Health System, 1999 to 2007

2. Relative Cost of Care per Enrolled Veteran by Priority Group

3. Average Reliance on VA’s Care by Priority Group

 

Boxes

1. The Department of Veterans Affairs’ Health Care Priority Groups

2. Special Eligibility Period for Combat Veterans

3. Factors Affecting Medical Spending by the Department of Veterans Affairs

4. Satisfaction with TRICARE, Another Federal Health System

 

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