FHWA Resource Center

INFORMATION AND MANAGEMENT

Our Vision
An information driven culture

Our Mission
Help our customers manage with information

Our Objectives
• Assist in improving the effectiveness of Program Delivery and Stewardship & Oversight,

• Assist in improving the effectiveness of leadership and organizational development,

• Assist in improving the Agency’s use of data information for decision making,

• Assist in conducting the mission support activities necessary for the Resource Center to function as an efficient and effective organization.

We are pleased to provide you with the best Information and Management expertise and services, by collecting, maintaining, and analyzing data in order to develop key predictors of future performance levels to make better transportation decisions.

Here you will find important information about FHWA Information and Management initiatives along with who to contact for training and assistance. Listed below are the Resource Center Information and Management Experts. Please email or call the Specialist nearest you.

Team Leader

Anne Luedders
(biography)
Information and Management Team Leader
12300 West Dakota Avenue Suite 340
Lakewood, CO 80228
Ph: (720) 963-3237
Fax: (720) 963-3232
anne.luedders@dot.gov

Program Assistant

Team Members	Specialty Area(s)
Denise Bednar (biography) Quality Management/Strategic Planning Specialist 19900 Governors Drive Suite 301 Olympia Fields, IL 60461 Ph: (708) 283-3503 Fax: (708) 283-3501 denise.bednar@dot.gov	Organizational Management Quality Journey Organizational Management Strategic Planning Organizational Management Performance Measurement Organizational Management Continuous Process Improvement Baldrige/Natl Quality Award
Eric Berger (biography) Information Analyst 12300 West Dakota Avenue Suite 340 Lakewood, CO 80228 Ph: (720) 963-3245 Fax: (720) 963-3232 eric.berger@dot.gov	Database and application development Data analysis Process Automation Risk assessment and management Internal Control Specialist
Ann Crouch (biography) Leadership Development Coordinator 1200 New Jersey Ave, SE Room E61--216 Washington, DC 20590 Ph: (202) 366-9492 Fax: (202) 366-7495 ann.crouch@dot.gov	Leadership Development Emotional Intelligence Teambuilding Personality Profiles Stress Management Problem Solving Strategies
Michael Graf (biography) Management Analyst 61 Forsyth Street, SW Suite 17T26 Atlanta, GA 30303 Ph: (404)-562-3578 Fax: (404) 562-3700 michael.graf@dot.gov	Strategic and Performance Planning Leadership and Management Federal-aid Highway Program Stewardship and Oversight Program Evaluation Program and Process Review Risk Management and Assessment Quality Improvement Data Analysis
Paul Mooney (biography) Management Analyst 2520 West 4700 South Suite 9A Salt Lake City, UT 84118 Ph: (801) 963-0078 Fax: (801) 963-0093 paul.mooney@dot.gov	Performance Measurement Systems Dashboard Indicators Process Improvement Organizational Studies Stewardship Agreements Tracking Systems Strategic Planning
Kyle Pickett (biography) Information and Analysis Specialist 10 South Howard Street Suite 4000 Baltimore, MD 21210 Ph: (410) 962-0096 Fax: (410) 632-3419 kyle.pickett@dot.gov	Information Analysis Program Evaluation Developing databases and spreadsheets
Eric Spriggs (biography) Information and Analysis Specialist 10 South Howard Street Suite 4000 Baltimore, MD 21201 Ph: (410) 962-3647 Fax: (410) 962-3419 eric.spriggs@dot.gov	Data Analysis Information Systems Development Organizational Management Quality Journey/CMS Organizational Management Strategic Planning Management Performance Measurement Organizational Management Continuous Process Improvement Baldrige Quality Award Examiner
Sharon Terry (biography) Information and Analysis Specialist 19900 Governors Drive Suite 301 Olympia Fields, IL 60461 Ph: (708) 283-3547 Fax: (708) 283-3501 sharon.terry@dot.gov	Organizational Management Information Analysis Information Technology Program Evaluation

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