Programs & Services

Senior Medicare Patrol Hawaii (SMP Hawaii)
A volunteer-based program to ensure Medicare is not billed for health care services, medical supplies, and equipment not received.   If you suspect fraud or errors when reviewing your Medicare statement, please contact SMP Hawaii at 586-7281 on Oahu and toll-free at 1-800-296-9422 from the neighbor islands.

*NEW*     Hawaii's Fraud Prevention & Resource Guide   is designed to help residents protect themselves against fraud.
The 134-page guide provides information about different types of fraud, including identity theft, securities fraud, marketing fraud, and healthcare fraud.

Sage PLUS Program
This program provides free health insurance information, education, counseling, and a referral service for people with Medicare. Volunteers are trained and certified to assist members and their families with questions about Medicare benefits, Medicare Advantage Program, Long-Term Care financing, and Medicare Part D - the prescription drug benefit. For assistance, please contact Sage PLUS at 586-7299 on Oahu and toll-free at 1-888-875-9229 or 1-866-810-4379 (TTY).

The Long-Term Care Ombudsman Program (LTCOP)
This program provides information, outreach, and advocacy for residents of long-term care facilities.   If you have a problem, complaint, or question regarding services provided at a long-term care facility, please call the LTC Ombudsman at 586-7268(Oahu).

To ensure that all long-term care residents are aware of the services provided by the Long-Term Care Ombudsman, volunteers are trained and certified by the LTC Ombudsman Volunteer Program to regularly visit licensed LTC settings. To become a certified volunteer, please complete the LTCOP Volunteer Application and mail it to the LTCO Volunteer Coordinator at Executive Office on Aging, 250 South Hotel Street, #406, Honolulu, HI 96813.

In-Home and Community-Based Services
Services are available to assist older adults in remaining independent and active. Types of services provided: adult day care, assisted transportation, attendant care, case management, chore services, congregate meals, home delivered meals, homemaker/housekeeper, information and assistance, legal assistance, nutrition education, personal care, and transportation.

For information on accessing services in your local area, please contact your county office on aging:
Honolulu: (808)768-7705   •   Hawaii: (808)961-8600   •   Maui/Molokai/Lanai: (808)270-7774   •   Kauai: (808)241-4470