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Telephone Service Discount Programs

Telephone Service Discounts

Minnesota local service providers are authorized to provide two federally-funded and one state-funded telephone service discount programs that were designed to promote universal service by providing low-income individuals with new telephone service installations and monthly telephone service discounts.

The federally-funded Link-Up program provides a discount on new service connection charges when installing new telephone service. The federal Lifeline and state Telephone Assistance Plan programs provide a monthly discount on your local telephone service.

Who is eligible?
Telephone service must be in your name and you must participate in at least one of the following public assistance programs or have income at or below 135% of the federal poverty guidelines to be eligible:

  • Medicaid/Medical Assistance
  • Food Support (food stamps)
  • Minnesota Family Investment Program (MFIP)
  • Supplemental Security Income (SSI)
  • Federal Housing Assistance or Section 8 Assistance
  • Low Income Home Energy Assistance (LIHEAP)
  • National School Lunch Program's free lunch program

Additional qualifying programs for persons living on a reservation:

  • Bureau of Indian Affairs General Assistance
  • Tribally administered Temporary Assistance for Needy Families
  • Head Start (only those meeting its income qualifying standard)
  • National School Lunch Program's free lunch program

If you do not participate in any of the above programs, you may still qualify if you prove your income is at or below 135% of the federal poverty income guidelines.

Attach any one of the following documents to your application to prove your income is at or below 135% of the federal povery income guidelines.
Last year's State, Federal or Tribal Tax Return Social Security Benefits Statement
Current annual income statement from employer Retirement/Pension Benefits Statement
Three consecutive months of most recent paycheck stubs Divorce Decree
Veterans Administration Benefits Statement Child Support Document
Unemployment/Workmen's Compensation Statement Other

What do the programs provide?

Link-Up provides eligible subscribers with reduced connection charges for the main home telephone line. This reduction is 50 percent of applicable charges or $30.00, whichever is less. Link-Up also provides for deferred payment of connection charges without interest. It does not cover the cost of wiring inside the home and is available to eligible subscribers only once per home address.


LifeLine provides eligible subscribers with a monthly credit on the basic local service portion of their telephone bill. The credit applies on the main home telephone number listed in the name of the eligible telephone company subscriber. LifeLine subscribers also may receive free blocking of long distance calling on their telephone line. Additional benefits are available to persons living on Tribal Lands/reservations.

Telephone Assistance Plan (TAP) program provides an additional monthly credit for LifeLine subscribers.

How do I apply?
Complete and sign the application form, attach proof of income and mail it to your local phone company.

Could I become ineligible?
When you no longer participate in any of the qualifying programs listed above, you are no longer eligible for LifeLine, LinkUp or TAP. You are obligated by law to notify the telephone company and advise the company that you are no longer eligible for LifeLine, LinkUp or TAP.

For more information
If you have questions about these discount programs or the application process, contact your local telephone company or link to your local service provider for your city.

Complete the application, attach proof of income and mail to your local telephone company.

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©2001 Minnesota Public Utilities Commission