Being specific in your inquiry or concern helps us ascertain how to handle your concern. Although we do not require this, it helps if you include as much information as you can such as:

• your name, address and telephone/tty number involved with your complaint;

• a telephone number or email address at which you can be reached during the day;

• the name of the local telephone company or common carrier or other telephone services provider about which you are making the complaint; include additional information if more than one carrier involved;

• specific information about your complaint, including the names of all the companies involved (e.g., local telephone company, wireless provider if it's a wireless complaint, long distance company if long distance is involved);

• the name of the manufacturer or maker of the device if that is what is involved in your complaint (e.g., Company X wireless handset, Company Y wireline telephone, or Company Z cordless phone, with the model number if possible);

• the type of service or service plan if that is what is involved in your complaint (e.g., Caller ID, local directory assistance, dialing and completing calls);

• the names and telephone numbers, and addresses if available, of the company representatives that you have contacted, the dates that you spoke with them and any other information you think that would help us process your complaint;

• copies of any correspondence you may have sent or received or your written log of interactions about solving the problem, and copies of bills with disputed costs, if relevant;

• indicate the relief you are requesting, such as what access barrier you would like removed from the device or service or what solution you proposed that you believe can be implemented, or credits or refunds you believe are due to you; or what usability you expected and didn't achieve;

• any other information you think pertinent (such as the brand and model number of your hearing aids or voice prosthetic device or level of your vision or other disability/ies) that could be relevant to solving or removing the access barrier).

Send this by mail to: Federal Communications Commission, Consumer and Governmental Affairs Bureau, 445 12th Street SW, Washington, DC 20554. or email to fccinfo@fcc.gov.

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