Cross-Servicing

Cross-Servicing is the process whereby federal agencies refer delinquent debts to Treasury for collection. The Debt Collection Improvement Act of 1996 (DCIA) makes Treasury responsible for collecting delinquent debts Government wide. The DCIA requires agencies to transfer their delinquent non-tax debt over 180 days delinquent to Treasury. Transfer is the mandatory referral of delinquent debts to Treasury or another Debt Collection Center for purposes of collection. The agency retains responsibility for reporting the debts on the Report on Receivables Due from the Public (for direct and insured loans) and the Report on Guaranteed Loans (for guaranteed loans). The agency is also responsible for removing accounts from its receivables when Treasury directs it to write off the debt.

In order to effectively collect the debts that agencies refer, Treasury issues demand letters, conducts telephone follow-up, initiates skip tracing, refers debts for administrative offset, performs administrative wage garnishment and refers debts to private collection agencies on the debt collection contract.

Cross-Servicing Implementation Guide

Cross-Servicing Implementation Guide (Revised August 2008)

The Cross-Servicing Implementation Guide is a useful information source that discusses all aspects of Cross-Servicing. The guide not only contains Cross-Servicing contacts, and general information in reference to the DCIA requirements, but outlines the DMS collection process, notice of rights to debtors, fees, the Letter of Agreement, Agency Profile Form, data formats, and reporting information. Below, you may download various forms to utilize such as the Agency Profile, and Debt/Debtor Information forms.

Debtor Questions:

• Debtor questions regarding offsets which have taken place via the TOP should be directed to the National TOP Call Center at 1-800-304-3107. General debtor questions concerning accounts which have been referred to Treasury for cross-servicing can be addressed by the Debt Resolutions Branch on 1-888-826-3127. Federal creditor agencies should call 1-800-858-0725 for cross-servicing related inquiries (Please note: This number is for Federal creditor agencies only. Analysts at this number are not authorized to provide information regarding TOP offsets or discuss account activity with debtors.)

Cross-Servicing Forms:


• Cross-Servicing Debt Referral Process (Updated November 26, 2007)

• As indicated in Cross-Servicing Technical Bulletins 07-01, 07-02, 07-03, and 07-05, DMS discontinued manual debt referrals on September 30, 2007. All agencies with FedDebt access are now required to submit their debts on-line via FedDebt or through submitting a file for batch processing.

• Recall Request
  
• Annual Certification Agreement Form for Cross-Servicing (Updated August 2008)
  

• FedDebt Frequently Asked Questions - Cross-Servicing:
  
  

  • FedDebt System Access
    
  • FedDebt Data Input
    
  • FedDebt Processes and Procedures
    
  • FedDebt Financials
    

  Guide to the Federal Credit Bureau Program

  Reporting Federal Debts to Credit Bureaus

  ---

  Quick Links
  • Administrative Wage Garnishment
  • Private Collection Agencies
  • Common Questions & Answers
  • Submit questions using Comment Form
  • View PDF files using Acrobat Reader