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Office of Consumer Affairs and Dispute Resolution Services Ombuds Service In addition to its enforcement programs, the FMC provides ombuds assistance in resolving their problems with carriers, cruise operators, OTI's, and other industry entities. The Office of Consumer Affairs and Dispute Resolution Services ("CADRS"") can:
Specific examples of the more frequent types of complaints are linked below. These examples are intended to demonstrate, rather than limit, the wide range of assistance available.
CADRS staff also evaluate and adjudicate applications for permission to apply other than tariff rates, and to waive or refund freight charges arising from various errors in tariff publications, an inadvertent failure to publish an intended rate, or a misquotation of a rate.
In addition to handling complaints and inquiries, CADRS provides a variety of Alternative Dispute Resolution (""ADR"") services.
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