10. Are buses and trains accessible to all commuters?
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Every bus has a wheelchair lift, and drivers are trained to help customers use the lift and secure their wheelchairs safely. Customers with disabilities should board first and exit last. Detailed instructions can be found in an Accessible Transit brochure available at Metro Transit stores, or by calling 612-373-3333. Boarding the Bus on the Lift To use the lift, wait seven to ten feet from the curb. This allows enough room for the lift to be lowered properly. Let the driver know you need to use the lift, and be prepared to board first. Metro Transit drivers are thoroughly trained in operating the lift and will help you get on and off the lift if necessary. The lift will beep when in motion. When it’s lowered, the driver will indicate when it’s safe to get on the platform. If you use a wheelchair, we recommend that you back the chair onto the lift. You also can board facing the driver if it’s easier. Make sure your brakes are locked. Handrails are provided for extra safety. An attendant may ride on the lift with you and help you secure the safety belt. Each bus has two spaces at the front for passengers in wheelchairs. These spaces include safety belts for extra protection. Once you get to this location, the driver is required to check the belts and make sure your chair is secured. Use the lap belt at all times unless it is physically impossible. If more than two customers in wheelchairs want to ride, the driver will tell them when the next bus is scheduled to arrive. If the waiting time is longer than 30 minutes, the driver will arrange for an alternate vehicle to pick up the passengers. Exiting the Bus Drivers will announce all major intersections and the points where the bus connects with other routes. When the bus approaches your stop, signal to the driver by pulling the cord near the window, pushing the vertical bar, or verbally notifying the driver. Allow customers not using the lift to exit first. The driver will then activate the lift. If needed, the driver will help you unbuckle the wheelchair belts and position your chair to face outward on the lift. When you’re in position, lock your brakes and shut off the power on motorized wheelchairs. If possible, hold the handrails. When you reach ground level, unlock your brakes or turn on your power switch and move away from the lift. Customers who stand on the lift should face outward and hold the handrails as the driver lowers the lift to ground level. Metro Mobility A special transportation service is available for people with disabilities. Metro Mobility is the door-through-door public transportation system for people with disabilities in the Minneapolis/St. Paul area and certain adjoining suburbs. Customers who are certified can call transportation providers to schedule their trips. For more information, call 651-602-1111 (TTY 651-291-0904). |
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Hiawatha Line trains offer step-free boarding, and are equipped with designated sections for customers using wheelchairs. In addition, all station platforms are fully accessible. For more information, visit metrotransit.org.
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