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Frequently Asked Technical Questions

If you have problems....

First make sure your are using the Acrobat Reader version 3.0 or later applicable for your operating system. There is a 32bit reader for Windows 98, 95 and NT. There is a separate 16bit reader for Windows 3.x.

NOTE: You will get better performance by using a computer with a 32bit Operating system to access the files in this Library.

1. I receive a warning message from Erol's when I click on a link within one of the PDF documents. What is wrong?
2. I receive a message "invalid file specification" when clicking on a link within one of the PDF documents. What is wrong?
3. How do I download a PDF file to my hard drive from Netscape?
4. How do I download a PDF file to my hard drive from Microsoft Internet Explorer?

Q: "I receive a warning message from Erol's when I click on a link within one of the PDF documents. What is wrong?"

A: Be sure you know which operating system you are using and what web browser you are using along with the version of the browser (look under the help menu for an item "about Netscape" or "about Internet Explorer" for the version number). Then look below for your operating system and browser.

• If you are using Windows 95/98 or Windows NT 4.0 and Microsoft Internet Explorer 4.0, you will need an Active X Update to view PDF files within your browser. Instructions:

  1. Download the update to the c:\temp directory

  2. Exit all applications (except Windows)

  3. Click on the file ocxinst.exe

  4. Follow the directions on the screens that appear.

• This should correct the problem. Download the update now.

• If you are using Windows 95/98 or Windows NT 4.0 and Microsoft Internet Explorer 3.x,

  1. Make sure a pdf*.ocx file and a pdf.tlb file are located in the Acrobat3\ActiveX or Reader\ActiveX directory.

  2. If not, please reinstall your Acrobat Reader to make sure the correct plug-in information is added to the Windows registry.

  3. Make sure you restart Windows after installation to make sure that Internet Explorer is accessing the most current Windows registry information.

• If you are using Windows 95/98 or Windows NT 4.0 and Netscape Navigator 4.x (Netscape Communicator)...
  
  1. Go to the c:\Acrobat3\Reader\Browser directory
     
  2. Find the file named Nppdf32.dll
     
  3. Copy the file
     
  4. Go to the c:\Netscape\Communicator\Program\Plugins directory
     
  5. Paste the file
     
  6. Reenter Netscape and try again.
     
• If you are using Windows 95/98 or Windows NT 4.0 and Netscape Navigator 3.x, or 2.x...
  
  
  1. Go to the c:\Netscape\Navigator\Program\Plugins directory
     
  2. Look for the following file:
     Nppdf32.dll (for windows 95/98 and NT)
     Nppdf16.dll (for windows 3.1x)
     
  3. If it is not there, go to the Acrobat3\Reader\Browser directory
     
  4. Select Nppdf32.dll (for windows 95/98 and NT) OR
     Nppdf16.dll (for windows 3.1x)
     
  5. Copy the file
     
  6. Go to the Netscape\Navigator\Program\Plugins directory.
     
  7. Paste the file

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Q: "I receive a message "invalid file specification" when clicking on a link within one of the PDF documents. What is wrong?"

A: Be sure you know which operating system you are using and what web browser you are using along with the version of the browser (look under the help menu for an item "about Netscape" or "about Internet Explorer" for the version number). Then look below for your operating system and browser.

• If you are using Windows 95/98 or Windows NT 4.0 and Microsoft Internet Explorer 4.0, you will need an Active X Update to view PDF files within your browser. Instructions:

  1. Download the update to the c:\temp directory

  2. Exit all applications (except Windows)

  3. Click on the file ocxinst.exe

  4. Follow the directions on the screens that appear.

• This should correct the problem. Download the update now.

• If you are using Windows 95/98 or Windows NT 4.0 and Microsoft Internet Explorer 3.x,

  1. Make sure a pdf*.ocx file and a pdf.tlb file are located in the Acrobat3\ActiveX or Reader\ActiveX directory.

  2. If not, please reinstall your Acrobat Reader to make sure the correct plug-in information is added to the Windows registry.

  3. Make sure you restart Windows after installation to make sure that Internet Explorer is accessing the most current Windows registry information.
     
• If you are using Windows 95/98 or Windows NT 4.0 and Netscape Navigator 4.x (Netscape Communicator)...
  
  1. Go to the c:\Acrobat3\Reader\Browser directory
     
  2. Find the file named Nppdf32.dll
     
  3. Copy the file
     
  4. Go to the c:\Netscape\Communicator\Program\Plugins directory
     
  5. Paste the file
     
  6. Reenter Netscape and try again.
     
• If you are using Windows 95/98 or Windows NT 4.0 and Netscape Navigator 3.x, or 2.x...
  
  1. Go to the c:\Netscape\Navigator\Program\Plugins directory
     
  2. Look for the following file:
     Nppdf32.dll (for windows 95/98 and NT)
     Nppdf16.dll (for windows 3.1x)
     
  3. If it is not there, go to the Acrobat3\Reader\Browser directory
     
  4. Select Nppdf32.dll (for windows 95/98 and NT) OR
     Nppdf16.dll (for windows 3.1x)
     
  5. Copy the file
     
  6. Go to the Netscape\Navigator\Program\Plugins directory.
     
  7. Paste the file

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Q: "How do I download a PDF file to my hard drive from Netscape?"

A: Follow these directions:

1. Right-click the link to a PDF file

2. Choose Save Link As from the pop-up menu.

3. In the Save As dialog box, select a location on your hard drive

4. Click Save.

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Q: "How do I download a PDF file to my hard drive from Microsoft Internet Explorer?"

A: Follow these directions:

1. Right-click the link to a PDF file

2. Choose Save As from the pop-up menu.

3. In the Save As dialog box, select a location on your hard drive

4. Click Save.

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