ALCOAST 386/08
COMDTNOTE 4600
SUBJ:  TRANSITION TO NEW GOVERNMENT TRAVEL CHARGE CARD (GTCC)
A.  GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM, COMDTINST 4600.14
(SERIES)
1.  THIS ALCOAST PROVIDES INITIAL INFORMATION ON THE UPCOMING GTCC
TRANSITION FROM CITIBANK TO JPMORGAN CHASE (JPMC) AND HOW WE AS A
TEAM CAN HELP FACILITATE A SMOOTH AND SUCCESSFUL TRANSITION.
2.  THE CURRENT GSA SMARTPAY CONTRACT UNDER WHICH ALL GTCCS ARE
ISSUED WILL EXPIRE ON 29 NOV 2008 AND ALL CITIBANK GTCCS WILL BE
PERMANENTLY CLOSED ON THIS DATE.  JPMC HAS BEEN SELECTED AS THE NEW
DHS WIDE GTCC PROVIDER UNDER THE NEW GSA SMARTPAY CONTRACT WHICH IS
EFFECTIVE 30 NOV 2008.  UNDER THE NEW CONTRACT THE VISA CARD WILL
BE ISSUED IN LIEU OF MASTERCARD.
3.  JPMC WILL BE ESTABLISHING COAST GUARD INDIVIDUAL GTCC ACCOUNTS
USING A CITIBANK PROVIDED FILE WHICH WILL CONTAIN INDIVIDUAL GTCC
CARDHOLDER ACCOUNT PROFILE INFORMATION.  THIS ONE TIME FILE WILL BE
PROVIDED TO JPMC 30 AUG 2008.  SOME OF THE CARDHOLDER PROFILE
INFORMATION THAT WILL BE PROVIDED INCLUDES:  FIRST AND LAST NAME,
GTCC STATEMENT MAILING ADDRESS, AND ASSIGNED HIERARCHY.  THE
ACCURACY OF THE CITIBANK PROFILE INFORMATION PLAYS A KEY ROLE IN
THE SUCCESSFUL ESTABLISHMENT OF JPMC GTCC ACCOUNTS.  WE NEED TO
ENSURE CITIBANK ACCOUNT PROFILE INFORMATION IS AS ACCURATE AS
POSSIBLE AND THIS IS WHERE WE NEED YOUR HELP:
  A.  GTCC CARDHOLDERS - ALL GTCC CARDHOLDERS NEED TO VALIDATE THE
ACCURACY OF THE NAME AND MAILING ADDRESS ON THEIR CITIBANK GTCC
ACCOUNT.  THE VALIDATION CAN BE AS SIMPLE AS REVIEWING THIS
INFORMATION ON THE LAST MONTHLY STATEMENT OR LAST MAILING YOU
RECEIVED FROM CITIBANK.  IF THE INFORMATION IS CORRECT THERE ARE NO
FURTHER ACTIONS FOR YOU TO TAKE.  IF THE INFORMATION NEEDS TO BE
UPDATE PLEASE CONTACT CITIBANK AT 1-800-790-7206 AND HAVE THE
INFORMATION UPDATED.  IF YOU HAVE NO RECENT MAILING FROM CITIBANK,
PLEASE CONTACT CITIBANK AT 1-800-790-7206 TO VALIDATE THE
INFORMATION AND UPDATE AS REQUIRED.
  B.  COMMANDS -  PLEASE ENSURE GTCC CARDHOLDERS ATTACHED TO YOUR
COMMAND ARE ASSIGNED TO THE CORRECT GTCC HIERARCHY.  COMMANDS CAN
USE THE DIRECT ACCESS UNIT TRAVEL CHARGE CARD REPORT TO QUICKLY
IDENTIFY THE HIERARCHY TO WHICH CARDHOLDERS ARE ASSIGNED.  THE
REPORT HAS A COLUMN TITLED RPT HIERARCHY AND THE FIVE DIGIT NUMBER
IN THIS COLUMN SHOULD BE IDENTICAL FOR ALL CARDHOLDERS ATTACHED TO
THE COMMAND.  PLEASE CONTACT YOUR SUPPORTING GTCC COORDINATOR IF
YOU ARE UNSURE OF WHAT THE HIERARCHY NUMBER SHOULD BE.  TO UPDATE
AN INDIVIDUAL CARDHOLDER HIERARCHY ASSIGNMENT SUBMIT A CITIBANK
TRAVEL CARD MAINTENANCE FORM CB002 TO YOUR SUPPORTING GTCC
COORDINATOR.  THE ONLY SECTIONS OF THE FORM THAT MUST BE COMPLETED
ARE:  SECTION I AND SECTION II.  IN SECTION II PLACE AN X IN BLOCK
B (HIERARCHY CHANGE).
  C.  COORDINATORS - UPON RECEIPT OF A CB002 FORM, PLEASE COMPLETE
SECTION IV (NEW REPORTING HIERARCHY), SIGN THE FORM ON THE
APPROPRIATE LINE IN SECTION VII AND FAX THE FORM TO CITIBANK.
4.  THE PSC WEBSITE:  HTTP://WWW.USCG.MIL/HQ/CG1/PSC/GOVTTRAVELCARD
CONTAINS NUMEROUS GTCC RESOURCES.  THE CITIBANK FORM CB002 IS
LOCATED UNDER THE FORMS AND INSTRUCTIONS SECTION.  UNDER THE
CONTACTS AND IMPORTANT INFORMATION SECTION THE SPREADSHEET TITLED
"DEPARTMENT ID TRAVEL CHARGE CARD HIERARCHY RELATIONSHIP" IS A
COMPREHENSIVE LIST OF DEPT IDS AND THE COAST GUARD GTCC HIERARCHY
THAT SUPPORTS THE RESPECTIVE DEPT ID.  THE SPREADSHEET TITLED "CG
TRAVEL CHARGE CARD COORDINATORS" PROVIDES A COMPREHENSIVE LIST OF
COAST GUARD DESIGNATED GTCC HIERARCHY PRIMARY AND ALTERNATE
COORDINATORS.
5.  REF A ENCL (1) OUTLINES OVERALL GTCC ADMINISTRATIVE AND
MANAGEMENT RESPONSIBILITIES AND OMB AND DHS MANDATORY GTCC INTERNAL
CONTROLS.  DURING THIS TRANSITION PERIOD WE NEED SPECIAL EMPHASIS
PLACED ON THE FOLLOWING RESPONSIBILITIES:
  A.  COMMANDS:
    (1)  DESIGNATE A POINT OF CONTACT TO WORK DIRECTLY WITH THE
COMMANDS SUPPORTING GTCC COORDINATOR.
    (2)  NOTIFY YOUR GTCC COORDINATOR WHEN A CARDHOLDER TRANSFERS
OR TERMINATES EMPLOYMENT.
  B.  CARDHOLDERS:  ENSURE THE MAILING ADDRESS AND OTHER CONTACT
INFORMATION CONTAINED ON THE CITIBANK GTCC ACCOUNT IS CURRENT AND
REMAINS CURRENT.  THIS APPLIES TO ALL GTCC CARDHOLDERS AND NOT JUST
CARDHOLDERS WITH CURRENT USAGE ACTIVITY.  THE INFORMATION CAN BE
UPDATED BY CONTACTING CITIBANK AT 1-800-790-7206.
  C.  COORDINATORS SHALL ENSURE:
    (1)  A CURRENT LIST OF COMMAND DESIGNATED GTCC POCS IS
MAINTAINED.
    (2)  HIERARCHY CHANGES ARE PROCESSED PROMPTLY.
    (3)  THE ACCOUNT STATUS OF TERMINATED MEMBERS/EMPLOYEES IS
IMMEDIATELY CHANGED TO "T1".
6.  WE REALIZE THIS TRANSITION COINCIDES WITH OUR PCS SEASON,
HOWEVER, THIS IS A GOVERNMENT WIDE TRANSITION THAT DOES NOT ALLOW
FOR ANY VARIANCE.  IF WE WORK AS A TEAM WE CAN REALIZE A SMOOTH AND
SUCCESSFUL TRANSITION.
7.  THIS ALCOAST ONLY ADDRESSES PRE-TRANSITION ACTIONS, ADDITIONAL
INFORMATION REGARDING THE TRANSITION WILL BE PROVIDED IN FUTURE
ALCOASTS.
8.  QUESTIONS SHOULD BE DIRECTED AS FOLLOWS:
  A.  INDIVIDUAL CARDHOLDERS SHALL DIRECT QUESTIONS TO THE UNIT
GTCC POINT OF CONTACT.
  B.  COMMANDS SHALL DIRECT QUESTIONS TO THEIR SUPPORTING GTCC
COORDINATOR.
  C.  COORDINATORS SHALL DIRECT QUESTIONS TO MR. LES WEISBECK AT E-
MAIL LES.R.WEISBECK(AT)USCG.MIL OR MR. SCOTT.R.ARNDT(AT)USCG.MIL.
9.  KNOWING THAT DURING THIS TIME OF YEAR WHEN OPERATIONAL DEMANDS
ARE HIGH AND RESOURCES SPREAD THIN, YOUR SUPPORT OF THIS INITIATIVE
IS GREATLY APPRECIATED.
10.  RADM JODY A. BRECKENRIDGE, ASSISTANT COMMANDANT FOR HUMAN
RESOURCES, SENDS.
11.  INTERNET RELEASE AUTHORIZED.