ALCOAST 215/08 COMDTNOTE 4600 SUBJ: SPLIT DISBURSEMENT OF TRAVEL REIMBURSEMENT A. GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM, COMDTINST 4600.14 (SERIES) 1. SPLIT DISBURSEMENT IS A PROCESS WHERE A DESIGNATED AMOUNT OF TDY TRAVEL REIMBURSEMENT FUNDS IS PAID DIRECTLY TO CITIBANK AND AUTOMATICALLY APPLIED TO THE GTCC INDIVIDUALLY BILLED ACCOUNT (IBA) OF THE TRAVELER. REF A ADDRESSES THE COAST GUARDS (CG) MANDATORY POLICY REGARDING USE OF SPLIT DISBURSEMENT. 2. SPLIT DISBURSEMENT FUNCTIONALITY WILL BE AVAILABLE FOR OPTIONAL USE STARTING 5 MAY 2008. EFFECTIVE 1 JUNE 2008 USE OF SPLIT DISBURSEMENT IS MANDATORY BY TRAVELERS WHO POSSESS A CITIBANK GTCC. THE FUNCTIONALITY MUST BE USED BY TRAVELERS TO PAY FOR, AT A MINIMUM, LODGING, COMMERCIAL CARRIER TRANSPORTATION AND RENTAL CAR CHARGES THAT WERE PLACED AGAINST THE GTCC. THE FUNCTIONALITY ALSO ALLOWS FOR THE INCLUSION OF OTHER EXPENSES CHARGED TO THE GTCC. DETAILED INSTRUCTIONS ON THE USE OF THE SPLIT DISBURSEMENT FEATURE WITHIN T-PAX AND FOR INDIVIDUALS SUBMITTING MANUAL VOUCHERS ARE AVAILABLE ON THE PSC WEBSITE: HTTP://WWW.USCG.MIL/HQ/PSC/TVL.ASP. TRAVELERS AND APPROVING OFFICIALS SHALL BECOME FAMILIAR WITH THIS FUNCTIONALITY AND ENSURE ADHERENCE TO THE MANDATORY USE OF SPLIT DISBURSEMENT. 3. SPLIT DISBURSEMENT PAYMENTS WILL BE DIRECTED TO GTCC ACCOUNTS BASED ON A COMBINATION OF SYNCHRONIZED AND VALIDATED GTCC ACCOUNT PROFILE INFORMATION AND DIRECT ACCESS (DA) ACCOUNT INFORMATION. ALTHOUGH THE INFORMATION HAS BEEN VALIDATED, YOU ARE ENCOURAGED TO VALIDATE YOUR GTCC INFORMATION IN DA BEFORE USING THE SPLIT DISBURSEMENT FUNCTION IN T-PAX. GTCC INFORMATION IN DA IS CONTAINED IN THE MY CREDIT CARD DATA SECTION OF DA WHICH IS IN THE EMPLOYEE SELF SERVICE SECTION. IN THIS SECTION YOU NEED TO VALIDATE THAT THE THREE NUMBERS CONTAINED IN THE CARDMEMBER NUMBER BLOCK ARE IDENTICAL TO THE LAST THREE NUMBERS OF GTCC ACCOUNT NUMBER EMBOSSED ON YOUR GTCC CREDIT CARD. IF THE NUMBERS DO NOT EXACTLY MATCH OR THERE IS NO GTCC INFORMATION IN DA, SPLIT DISBURSEMENT CANNOT BE USED UNTIL THE PROBLEM IS RESOLVED. A. INSTRUCTIONS FOR ACCESSING EMPLOYEE SELF SERVICE IN DA CAN BE FOUND ON THE PSC WEBSITE AT: HTTP://WWW.USCG.MIL/HQ/PSC/PS/INDEX.HTM OR CONTACT PSC CUSTOMER CARE AT 1-866-772-8724. B. IF THE GTCC INFORMATION IN DA IS INCORRECT OR MISSING CONTACT YOUR LOCAL GTCC COORDINATOR. 4. SPLIT DISBURSEMENT PAYMENTS, FOR CG GTCC CARDHOLDERS NOT AUTHORIZED TO HAVE A DA ACCOUNT, WILL BE DIRECTED TO THE GTCC ACCOUNT BASED ON A COMBINATION OF SYNCHRONIZED GTCC ACCOUNT PROFILE INFORMATION AND OTHER CG RECORD INFORMATION. IF YOU ARE A CG GTCC CARDHOLDER NOT AUTHORIZED TO HAVE A DA ACCOUNT, YOU SHOULD VALIDATE THE ACCURACY OF THE SSN CONTAINED ON YOUR CITIBANK CG GTCC ACCOUNT PROFILE BEFORE USING SPLIT DISBURSEMENT. THE INFORMATION CAN BE VALIDATED BY CONTACTING CITIBANK AT 1-800-790-7206. 5. SPLIT DISBURSEMENT CANNOT BE USED FOR PAYMENT TO PERSONAL CREDIT CARD ACCOUNTS OR TO NON CG GTCC ACCOUNTS. 6. THE NOTICE OF TRAVEL CLAIM ACTION E-MAIL WILL INDICATE THE AMOUNT OF REIMBURSEMENT BEING SENT TO CITIBANK AND THE AMOUNT BEING SENT TO YOUR BANK ACCOUNT. IF YOU DESIGNATED AN AMOUNT TO BE SENT TO CITIBANK AND YOU HAVE NO GTCC ACCOUNT INFORMATION IN DA, THE FULL REIMBURSEMENT WILL BE DEPOSITED IN YOUR BANK ACCOUNT AND YOU ARE RESPONSIBLE FOR MAKING PAYMENT TO CITIBANK. IF FOR SOME REASON CITIBANK IS UNABLE TO PROCESS A PAYMENT AND RETURNS IT TO THE COAST GUARD, THE REIMBURSEMENT WILL THEN BE DEPOSITED IN YOUR BANK ACCOUNT AND YOU WILL BE RESPONSIBLE FOR MAKING PAYMENT TO CITIBANK. 7. THE TIMING FOR POSTING PAYMENTS TO GTCC ACCOUNTS IS SIMILAR TO THAT FOR PAYMENTS DEPOSITED TO YOUR BANK ACCOUNT. THE GTCC MONTHLY BILLING CYCLE RUNS FROM THE 13TH OF A MONTH TO THE 12TH OF THE NEXT MONTH, THEREFORE SPLIT DISBURSEMENT PAYMENTS MAY NOT APPEAR ON A CURRENT MONTHS STATEMENT IF THE T-PAX TRAVEL VOUCHER IS RECEIVED AT PSC AFTER THE 5TH DAY OF THE MONTH OR THE MANUAL TRAVEL VOUCHER IS RECEIVED AT PSC AFTER THE LAST DAY OF THE PREVIOUS MONTH. THIS SHOULD BE TAKEN INTO CONSIDERATION WHEN MAKING PAYMENTS TO CITIBANK. 8. SPLIT DISBURSEMENT PAYMENTS TO YOUR GTCC ACCOUNT CAN BE MONITORED BY SEVERAL MEANS: A. CONTACT CITIBANK AT 1-800-790-7206, THIS IS THE SAME PHONE NUMBER LISTED ON THE BACK OF YOUR GTCC CARD. B. VIEW NEW GTCC TRANSACTIONS ONLINE. NEW TRANSACTIONS AND STATEMENTS CAN BE VIEWED ONLINE USING THE CITIBANK ONLINE STATEMENTS PROGRAM WHICH IS ADDRESSED IN REF A. SIGN UP AND SIGN ON INSTRUCTIONS FOR ONLINE STATEMENTS ARE CONTAINED AT WEB ADDRESS: HTTPS://WWW.ONLINESTATEMENTS.CARDS.CITIDIRECT.COM. 9. TRAVELERS WHOSE BALANCE IS NOT COMPLETELY LIQUIDATED BY USING THE SPLIT DISBURSEMENT FEATURE ARE STILL RESPONSIBLE FOR THE TIMELY PAYMENT OF ANY REMAINING UNPAID BALANCE. 10. IF A SPLIT DISBURSEMENT PAYMENT CAUSES A CREDIT BALANCE TO YOUR GTCC ACCOUNT YOU CAN CONTACT CITIBANK AT 1-800-790-7206 AND REQUEST A REFUND CHECK BE ISSUED. 11. POINT OF CONTACTS: A. QUESTIONS REGARDING DA AND T-PAX SHOULD BE DIRECTED TO PSC CUSTOMER CARE AT 1-866-772-8724 OR HTTP://WWW.USCG.MIL/HQ/PSC/PS/INDEX.HTM FOR DA QUESTIONS AND HTTP://WWW.USCG.MIL/HQ/PSC/TRAVEL/T-PAX/WEBHELP FOR T-PAX QUESTIONS. B. GENERAL QUESTIONS REGARDING THE SPLIT DISBURSEMENT POLICY SHOULD BE ADDRESSED TO MR. SCOTT ARNDT AT E-MAIL SCOTT.R.ARNDT(AT) USCG.MIL OR MR. LES WEISBECK AT E-MAIL LES.R.WEISBECK(AT)USCG.MIL 12. RADM CLIFFORD I. PEARSON ASSISTANT COMMANDANT FOR HUMAN RESOURCES, SENDS. 13. 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