SATO Online Booking Tool -- "GetThere"
GetThere Usage
GetThere is only to be used for official government travel and only when the reservation is being charged to an individually billed government travel charge card. Travelers without an individually billed government travel charge card must continue to call SATO/Century Travel for transportation reservations, there are no exceptions. Additionally, when reservations are made through GetThere a TONO must be provided before the reservation ticket will be purchased.
GetThere Fees
Under the coast guard travel management center task order with SATO two options are provided for making travel arrangements and different service fees are applied. For non-self service transactions where a SATO or Century Travel customer service agent totally or partially works a reservation the current service fee is $29.65. When the self service option is used and there is no intervention of any form by a customer service agent a lower service fee applies. For reservations using GetThere, the fee is currently $12.50. However, if at anytime a customer service agent has to intervene with a reservation made in GetThere, the service fee will automatically be increased to the non-self service fee. For example, there are numerous airlines that are classified as exception carriers that require agent intervention to complete the reservation. When reservations are made with one of these carriers the non-self service fee is automatically incurred even if the reservation is made through GetThere. A list of exception carriers is included on the GetThere home page. See alcoast 065/08 for a complete list of current travel management center transaction service fees.
More Information
Please see ALCOAST 198/08; NEW SATO ONLINE BOOKING PROGRAM GETTHERE for more information.