When You Arrive for Your Appointment at the Passport Agency


Welcome to the Boston Passport Agency

The Boston Passport Agency only serves customers who are traveling, or submitting their passports for foreign visas, within 14 days. To apply at the Agency, you must schedule an appointment by calling toll-free at 1-877-487-2778, 24 hours/day. If you are not traveling, or needing to submit your passport for foreign visas within 14 days, you must apply at a Passport Application Acceptance Facility.

THERE IS NO CHARGE FOR AN APPOINTMENT AT A PASSPORT AGENCY. CUSTOMERS SHOULD NOT PAY ANYONE OR ANY BUSINESS MAKING SUCH A CHARGE.
Public Hours of Operation

By Appointment Only

8:30 a.m. to 4:30 p.m.

Monday through Friday (except Federal holidays)
Public Telephone Number (Automated appointment line and general recorded information available 24 hours/7 days)

1-877-487-2778
Address Tip O'Neill Federal Building
10 Causeway Street, Room 247
Boston, MA 02222
Region Served Massachusetts, Upstate New York, Rhode Island, Vermont, New Hampshire, Maine
Directions

FROM THE NORTH:
Take Interstate 93S to Exit 26A/Leverett Circle; Cambridge. Follow the signs towards North Station.  Turn right at the end of the ramp. The Thomas P. O’Neill, Jr. Federal Building will be in front of you.  Access the building through to the front entrance at #10 Causeway Street.

 

FROM EASTERN NEW HAMPSHIRE AND NORTHEASTERN MASS.:
Take Interstate 95S to Route 1 S. Follow Route 1 across the Tobin Bridge and follow signs for Storrow Drive/Cambridge. Stay right to exit at Nashua Street and follow signs for North Station. The Thomas P. O’Neill, Jr. Federal Building will be in front of you.  Access the building through to the front entrance at #10 Causeway Street.

 

FROM THE SOUTH:
Take Interstate 95N to Interstate 93N to Boston. Enter 93 N Tunnel. Take Exit 26/Storrow Drive. After exiting, stay in the left lane and follow signs for North Station. Make a right at the next set of lights onto Nashua Street. Follow Nashua Street until the end.  The Thomas P. O’Neill, Jr. Federal Building will be in front of you.  Access the building through to the front entrance at #10 Causeway Street.

 

FROM THE WEST:
Take Mass Pike East to Interstate 93N to Boston. Enter 93 N Tunnel. Take Exit 26/Storrow Drive. After exiting, stay in the left lane and follow signs for North Station. Make a right at the next set of lights onto Nashua Street. Follow Nashua Street until the end. The Thomas P. O’Neill, Jr. Federal Building will be in front of you.  Access the building through to the front entrance at #10 Causeway Street.

 

 

BY PUBLIC TRANSPORTATION
The O’Neill Federal Building is adjacent to North Station.   For subway maps and commuter rail fares and schedules, visit the Massachusetts Bay Transportation Authority website .

 
  • You will need your Social Security Number or your confirmation number.
  • Please arrive no more than 15 minutes prior to your appointment. Earlier arrivals will not be admitted.
  • Late arrivals, 15 minutes after the scheduled appointment, will have to reschedule their appointments.
  • Upon entry to the building, you will go through security, including metal detectors.
  • Take the elevator to the 2nd floor, Suite 247.
  • Go to check-in/information. Your appointment will be verified.
  • You will be given a numbered ticket with the approximate, current waiting time at the bottom. (We do our best to keep the waiting time as short as possible.)
  • Please take a seat.  Note: To maximize customer comfort and comply with fire and safety regulations, Passport Agency public waiting areas are limited to applicants, required witnesses, and those accompanying minors, disabled applicants, or serving as interpreters.
  • When your number is called and/or appears on the television monitor, go to the number of the window indicated.

Travel Agent's Corner

  • Passport forms may be ordered in bulk from the:

    Superintendent of Documents
    P.O. Box 371954
    Pittsburgh, PA 15250-7954
  • Or telephone: (202) 512-1800, Monday through Friday from 7:30 a.m. to 5:00 p.m.
  • Or fax: (202) 512-2250

Application DS-11: Stock Number 044-000-02510-8, $8.50 for 50 forms
Renewal DS-82: Stock Number 044-000-02511-6, $10.00 for 50 forms

General Passport Information: How Do I...?

Foreign Entry Requirements/Visas

If you are traveling overseas and want to know what you must do to enter a foreign country, we have information on foreign entry requirements and visas. Foreign embassy telephone numbers and addresses are included.

Travel Warnings/Travel Safety Information

Travel Warnings are issued when the State Department recommends that Americans avoid a certain country. The State Department issues Travel Alerts to disseminate information quickly about terrorist threats and other relatively short-term conditions that pose significant risks or disruptions to Americans. The State Department also issues Country Specific Information for every country of the world with information on such matters as the health conditions, crime, unusual currency or entry requirements, any areas of instability, and the location of the nearest U.S. embassy or consulate in the subject country. Check for Travel Warnings or Travel Alerts for the locations that you plan to visit.

Links to Additional Resources

Go to the Passport Services Home Page