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Write Scenarios
What is a scenario?A scenario is a short story about a specific user with a specific goal at your site. Scenarios are the questions, tasks, and stories that users bring to your Web site and that your Web site must satisfy. When should you use scenarios?Scenarios are critical both for designing Web sites and for doing usability testing. For designing Web sites: Of course, you can't write down every scenario that every user will have, but if you write down 10 to 30 of the most common scenarios before you start to put the site together, you'll find yourself focusing on users and their tasks rather than on your organization and its internal structure. You'll know what content the site must have and which pieces of content must be easiest to find and understand. In a usability test, you can ask users for their own scenarios. Why would they come to your site? What do they want to do? Or you can give users scenarios to do. This article focuses on pre-design scenarios. See the article on Create Final Scenarios for more about scenarios in usability testing. How detailed should a scenario be?Scenarios come at different levels of detail.
How do you gather scenarios?You can get scenarios for your Web site from many sources, including these:
Next stepsWhen you have your user and task analysis, personas, and scenarios, you are ready to Set Measurable Usability Goals. |
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