ACSI User Group Agenda
September 25, 2006
9:30 am | Welcome and Introductions – Ron Oberbillig, Federal Consulting Group |
9:45 am | Third Quarter 2006 ACSI E-Government Satisfaction Index Larry Freed, ForeSee Results |
10:45 am | Break |
11:00 am | Update from the Web Metrics Task Force – Joe Pagano, Library of Congress |
11:10 am | Integrating Behavioral and Voice of Customer Data – Joel Van Haaften, ForeSee Results Brief discussion of the process and value proposition of integrating clickstream and customer satisfaction data to gain a comprehensive view of your site visitors. |
11:40 am | Q & A and Wrap up |
Noon | Adjourn and Networking |