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Electronic Records Express
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Electronic Records Express

"Embracing Technology to Deliver Benefits"


Use Electronic
Records Express To
Send Health Records

Use Electronic
Records Express To
Send School Records

Help Your Patients By Sharing Medical Records Electronically With Social Security

Use Electronic Records Express To Send Client Records

Help Your Clients By Sending Records Electronically to Social Security


How to Use the Electronic Records Express Secure Website

Frequently Asked Questions

Electronic Records Express is an initiative by Social Security and state Disability Determination Services (DDS) to offer electronic options for submitting health and school records related to disability claims.

When you receive a request for health or school records or other information about a person who has applied for Social Security disability benefits, you can choose the method of sending the information that works best for you:

  • online to Social Security’s secure website; or
  • by fax to your state DDS or to Social Security.

The records you send are automatically associated with the applicant’s unique disability claim folder.

Electronic Records Express.  Send health and school records online or by fax for faster decisions for your patients or students, convenience and security, and lower costs.

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What are the benefits of sending records electronically?

  • Send patient and student records at your convenience;
  • Submit information directly to your state DDS or Social Security, helping to expedite the decision on your patient’s or student’s disability claim;
  • Save copying and postage costs;
  • Eliminate need for follow-up due to mail transit time; and
  • Start reimbursement process sooner.

Who can send electronic records?

Anyone who provides health or school records to Social Security or the DDS, such as:
  • Medical providers (including hospitals, clinics, doctors and health information managers);
  • School professionals; and
  • Third parties, such as attorneys and claimant representatives.

What Electronic Records Express options are available?

The Electronic Records Express options are online via Social Security's secure website or by fax.

Social Security's Secure Website - Individual Patient or Student Records: Allows you to transfer records online using your Internet connection.

Social Security's Secure Website - Multiple Patient or Student Records: Allows you to send batches of records online in a single operation using a scanner and your Internet connection.

Fax: Allows you to use your fax to send records anytime day or night.


Are there any out-of-pocket costs for the Electronic Records Express options?

All Electronic Records Express options are free of charge. In fact, you may save time and money by transmitting your records electronically.


Are there any other options for sending records electronically?

In addition to the Electronic Records Express options, high volume operations can use Secure Bulk File Transfer. This option requires commercial software and is not free of charge. It allows you to transfer records in an automated machine-to-machine mode, with workflow management, monitoring and reporting features.


How secure is Social Security's Electronic Records Express website?

The website has restricted access. Only authorized users can access the secure website by using their assigned user ID and password. Also, data transmission is protected by employing 128-bit secure socket layer (SSL) encryption, which is the industry encryption standard for providing network security.


How can you get started?

Just call the Social Security Electronic Records Express Help Desk at 1-866-691-3061 or send them an email at for additional information.


Social Security in cooperation with the state Disability Determination Services:

  • Requests over 15 million medical records for disability claimants each year.
  • Paid over $130,000,000 to medical providers for records in 2005.
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Last reviewed or modified Monday Jan 14, 2008
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