2006 Customer Satisfaction Annual Results
Presented by the Federal Consulting Group, U.S. Department of the Treasury
December 15, 2006
Treasury Executive Institute
801 9th St, NW
Washington, DC 20239
AGENDA
9:30 a.m. | Welcome and Introductions Ron Oberbillig, Executive Consultant, Federal Consulting Group Anne Kelly, Director, Federal Consulting Group |
E-Government Update Karen Evans, Administrator of the Office of Electronic Government and Information Technology, Office of Management and Budget |
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Presentation of Award to the National
Institutes of Health for their customer satisfaction improvement results |
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2006 ACSI E-Government Satisfaction Index Larry Freed, President/CEO, ForeSee Results |
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Q&A |
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2006 ACSI Government Satisfaction Index
David Van Amburg, Director, American Customer Satisfaction Index, University of Michigan Forrest Morgeson, Chief Statistician, American Customer Satisfaction Index, University of Michigan |
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Q&A |
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NIH’s Enterprise Approach to Measuring Customer Satisfaction Susan Feldman, Web Analytics Program Manager, National Institutes of Health |
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12:00 p.m. | Networking and Adjourn |