Public Contact Careers

A public contact career is both challenging and rewarding. You will provide the highest caliber of service as the voice of Social Security. Opportunities exist throughout the country in field offices, program service centers, teleservice centers and our Headquarters in Baltimore, MD. As a public contact representative, your daily tasks may include:

• Speaking with beneficiaries about their rights under the Social Security laws.

• Gathering facts and evidence to establish eligibility for benefits.

• Making critical decisions to determine the amount of benefits paid to individuals.

• Using state-of-the-art computer technology to access and update information about claims.

Opportunities exist for claims representative, claims authorizer, benefit authorizer, service representative and teleservice representative positions. Public contact representatives receive extensive training in Social Security programs and state laws. Bilingual individuals are often hired for these positions.

Many of Social Security's executives and managers began their careers as public contact representatives. Your experiences could open doors to technical, analytical, and supervisory positions.

Learn more about working for Social Security and how to apply for a position with us.

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