2007 Customer Satisfaction Forum
Annual Results for the Federal Government
Presented by the Federal Consulting Group, U.S. Department of the Treasury
December 20, 2007
Treasury Executive Institute
801 9th St, NW
Washington, DC 20239
AGENDA
9:30 a.m. | Welcome and Introductions Ron Oberbillig, COO, Federal Consulting Group Anne Kelly, Director, Federal Consulting Group |
9:40 a.m. | Update on Performance Improvement Robert Shea, Chief of Staff and Chair of the Performance Improvement Council, Office of Management and Budget |
9:50 a.m. | Presentation of Recognition Plaques |
10:00 a.m. | 2007 ACSI Government Satisfaction Index Forrest Morgeson, Chief Statistician, American Customer Satisfaction Index, University of Michigan |
10:40 am | Q&A |
11:00 a.m. | 2007 ACSI E-Government Satisfaction Index Errol Hau, Senior Director, Public Sector Services, ForeSee Results, Inc. |
11:40 a.m. | Q&A |
12:00 p.m. | Networking and Adjourn |