Document Checklist for Plain Language on the Web

When writing for the Web, remember that people skim and scan. They don't want to read much. They want to find the information they need quickly and read only the answers to their immediate questions.

On the Web, break documents into separate topics.

Use even shorter paragraphs than on paper.

Use even more lists than on paper.

Use even more headings with less under each heading.

Keep the information on each page to no more than two levels. The Web has little room for indenting or showing levels of headings.

Questions often make great headings because users come to the Web with questions in mind.