1. What are the times of the courier runs?
The courier leaves Germantown at 11:15 a. m. and 3:15 p. m. The Forrestal courier leaves for Germantown at 10:15 a. m. and 2:15 p. m.

2. Do you deliver to (various addresses)?
Transportation office delivers to other government agencies in the Washington Metro area.

3. Can I send (varied sizes of boxes, awkward size packages, fragile packages) on the regular courier run?
The limit is five boxes unless classified. Fragile packages must be properly wrapped, and the Transportation Team is not liable for damage to pictures, plants, computers etc. The items must be able to fit into the trunk of a compact sedan.

4. Does the Transportation Team hand deliver packages to the addressee?
No, the Transportation Team does not hand deliver courier packages. The addressee is contacted to pick up package.

5. How long does it take a courier to get downtown?
Approximately one hour depending on the traffic and weather conditions.

6. Can I send classified material via courier service? What are the requirements to send classified material via courier?
Yes, material must be properly wrapped with proper receipt completed. See: Headquarters Facilities Master Security Plan Chapter 11, Paragraph 11c and 11d.

7. If I miss the regularly scheduled courier run, what can I do?
Please contact Transportation Office, Forrestal 6-8600 or Germantown 3-4330.

8. Where do I get status on courier package?
Contact the Transportation Team from which the service was initiated.

9. If I am unable to a pickup package when called how long will the Transportation Team hold the package?
After 24 hours an e-mail is generated to the person and their supervisor.