There are times when we are unable to collect premiums through annuity deduction. This can happen for a variety of reasons, such as:

• We missed a deduction for a particular month because of timing issues related to when we had the correct information to send to your retirement system and when your annuity was actually processed.
• Your annuity was insufficient to cover your premium.

In order to keep your account current, we are billing you now for the past uncollected premium balance. We do not make adjustments to your annuity deduction for uncollected premiums. Your current and future annuity deductions for long term care insurance premiums are not affected by this bill.

Please do NOT call OPM's Retirement Information Office (RIO) with any questions on this bill. Their annuity system does not capture the reason why a particular annuity deduction for long term care insurance premiums was not made.

We will be happy to assist you with any specific questions or concerns you may have regarding this bill. Please call our Customer Service Center at 1-800-LTC-FEDS (1-800-582-3337), option #3 (TTY 1-800-843-3557). We are available Monday through Friday, 8 a.m. to 8 p.m., and Saturday, 9 a.m. to 5 p.m., Eastern Time.