Citizen Service Award
USA Services is pleased to announce the finalists for our first Annual Citizen Service Award. In alphabetical order, they are:
Employee Benefits Security Administration (Dept. of Labor)
National Cancer Institute's Cancer Information Service (HHS, NIH)
USAJOBS (OPM)
The winner, as well as second and third place, will be announced April 15 at IRMCO.
Events & NewsDevelopments in the Profession. Developing the Professional. |
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USA Services Presentations Archives
The following are presentations by USA Services staff and/or presentations for USA Services meetings and conferences.
2007
» USA Citizen Service Research: Martha Dorris (September 12, 2007)
» Social Software/Web 2.0: Darlene Meskell (September 12, 2007)
» Office of Citizen Services and Communications: Martha Dorris (July 12, 2007) (2,554 kb)
» USA Services E-Gov Inititative Overview for China Delegation (June 18, 2007) (ppt, 1,916)
» Agency Advocates/Partners Meeting - Results of Government-wide Assessment (June 7, 2007) (ppt, 10,380)
» The Future of Government Web: Top Predictions (May 21, 2007)
» FCIC Programs and Services: Mary Levy and Kathryn Vanzant (May 2007) (ppt, 13, 753 kb)
» Citizen Expectations Focus Group Research (April 12, 2007) (ppt, 1,994 kb)
» Getting a Straight Answer from the Government : Teresa Nasif (April 16, 2007) (ppt, 13, 805 kb)
» USA Services Overview for Korean Delegation (March 2007) (ppt, 1,814 kb)
» National Contact Center: Tonya Beres (March 28, 2007) (ppt, 264 kb)
» Agency Advocates/Partners Meeting - Phase Two Citizens Expectations Research (Februrary 13, 2007)
» Agency Advocates/Partners Meeting - The Future of the Government Web (Februrary 13, 2007)
» Agency Advocates/Partners Meeting (February 13, 2007)
» USA.gov Frequently Asked Questions (February 8, 2007) (ppt, 905 kb)
» Devising, Implementing, and Evaluating Customer Service Initiatives (January 30, 2007)
» Oasis Reference Model for SOA (Duane Nickull, Adobe Systems) at Collaborative Expedition Workshop (January 23, 2007)
2006
» 2006 Executive Leadership Conference: Teresa Nasif (October 30, 2006) (ppt, 691 kb)
» Agency Advocates/Partners Meeting (October 24, 2006)
» USA Services Overview for Kuwait Delegation (September 12, 2006) (ppt, 3,851 kb)
» Citizen Expectations and Customer Service Performance Metrics (August 7, 2006) (ppt, 2,654 kb)
» Agency Advocates/Partners Meeting (March 7, 2006)
» Agency Advocates/Partners Meeting: Department of Health and Human Services: One DHHS Contact Center (March 7, 2006)
» Insight.MAS: Customer Satisfaction: A Reality Check (March 7, 2006)
» How To Measure and Fine Tune Your Website Performance (January 24, 2006)
2005
» American Customer Satisfaction Index (ACSI)- A Method of Measuring Customer Satisfaction (December 20, 2005)
» Agency Partners/Advocates Meeting: USA Services Update and the Citizen Service Levels Interagency Committee Presentation (October 20, 2005)
» Agency Advocates/Partners Meeting: MITRE Presentation: Improving Citizen Services (October 20, 2005)
» Why You Should Consider Outsourcing Your Contact Center (April 13, 2005)
» Interactive Voice Response Units (IVR) Overview (April 13, 2005)
