Helping Katrina Victims
In the aftermath of hurricanes Katrina and Rita, FEMA requested help from USA Services through a FirstContact task order. Through this award, over 700,000 calls were received at the new FEMA contact center. We made their 1-800-FED INFO a 24/7 operation to take calls for hurricane victims needing help from the government. These calls ranged from finding out where to go for food and shelter to families trying to contact loved ones missing in the chaos. We also set up a contact center to take donations for hurricane relief.
Contact Center ServicesAnswering the Public's Call |
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USA Contact and FirstContact
Since July 2004, we have successfully awarded 15 task orders for contact center services under the FirstContact contract vehicle. Our success with FirstContact assured us we wanted to continue offering such a vehicle, but FirstContact is reaching its legal limits.
While FirstContact continues to be a viable source for contact center services for another year, we pride ourselves on anticipating the future needs of our agency customers. So, we solicited for a full and open competition for a new contract -- USA Contact.
Access the new USA Contact Request for Quote
How Does USA Contact and FirstContact Compare?
USA Contact is much the same as FirstContact -- but bigger and better.
FirstContact
USA Contact
Effective timeframe
2004 – 2009
2008 - 2018
Contract Duration
5 years
10 years
Contract Dollar Limit
$150 million
$2.5 billion
Number of Solution Providers
5
9
Task Types
Firm-Fixed Price
Firm-Fixed Price or Time & Materials
Contracting Options
Retain COTR responsibilities
Retain CO and COTR responsibilities
