Contact Center Services

Answering the Public's Call

USA Contact

The USA Contact contract vehicle supports our vision of providing citizens with ready access to government information and services, and helping agencies ensure timely, consistent and accurate responses to citizens' inquiries. USA Contact, a follow-on contract to FirstContact, provides federal agencies with easy access to a broad range of contact center services that will make that vision a reality. To date, we have awarded 15 task orders through FirstContact and 2 task orders through USA Contact.


»Check out our Frequently Asked Questions

»Learn more about USA Contact Capabilities

» View the contract award notice

» Compare USA Contact and FirstContact

» View presentations materials from our May 14 USA Services Meeting for Contact Center Solutions

» Read the press release announcing the award

» Listen to Federal News Radio interview with Martha Dorris regarding the newly awarded USA Contact

» Read what Government Insights (a research-based advisory and consulting service) says about USA Contact


»Visit our FOIA Page

»Meet Our Solutions Partners

»Check out our USA Contact Procurement Process

»Visit our Toolkit Page


What is USA Contact?

  • Contract vehicle for federal government contact center services
  • Indefinite Delivery, Indefinite Quantity (IDIQ)
  • Firm Fixed Price or Time and Materials
  • Performance-based
  • 10 year/$2.5 billion life
  • Managed by the General Services Administration
  • Experienced, pre-qualified solution partners


How does USA Contact benefit my agency?

  • Get a contractor on board in a short period of time
  • Retain Contracting Officer (CO) and Contracting Officer's Technical Representative (COTR) functions on task orders
  • Have our experts facilitate the process and ensure that the contact center services are best in class


What makes USA Contact different?

  • Only government contract created exclusively for contact center solutions
  • Access to state-of-the art solution providers for a small investment
  • Sufficient competition to ensure good prices and performance
  • Flexible pricing structure to meet diverse agency requirements
  • No service fee for using the contract

» Read how FirstContact and USA Contact compare


Contact us if you have any questions or need additional information about USA Contact.