Contact Center ServicesAnswering the Public's Call |
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USA Contact: Partners
Through the USA Contact contract vehicle, your agency can choose from among nine pre-qualified contact center companies--each one an industry leader. All possess the specialty skills and experience necessary to meet your unique contact management needs.
Why we selected them:
- Thorough understanding of contact management services industry
- Extensive experience with state-of-the-art information technology needed to support it
- Reputations in the federal and commercial marketplaces for commitment to quality and excellence
- Expertise in developing scalable, cost-effective solutions
Who they are:
Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. We help our clients recruit, service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made us a global leader for 25 years.
CSC-Datatrac is a proven contact center solutions provider, focusing on the unique requirements and complex citizen-centric services of federal government agencies. In December of 2006, Datatrac was acquired by CSC North American Public Sector and is now a business unit of CSC. CSC-Datatrac's multi-channel contact centers have the capability to process inquiries via phone, IVR, TDD/TTY, email, fax, and web chat and offer 24/7 operations. CSC-Datatrac's contact centers are designed using proven start-up and transition processes, ensuring continuous reliable service to the country's constituents.
CSC-Datatrac contact center clientele includes the Department of Labor, Federal Bureau of Investigation, U.S. Citizenship and Immigration Services, Treasury Department Office of the Comptroller of the Currency, and Health and Human Services Program Support Center (PSC).
» CSC-Datatrac website
Governments today face unprecedented challenges as they seek to improve citizen safety, security, and quality of life in an era of limited resources. The challenges are many and varied, ranging from demographic shifts to terrorism, public health crises, and competition with the private sector.
For more than 40 years, our government clients around the world have trusted EDS to support their mission-critical programs. By eliminating boundaries, collaborating in new ways, and continually seeking improvement, EDS is helping governments at all levels connect, protect, and serve citizens better than ever.
ICT Group, Inc. is a leading global provider of contact center and business process outsourcing solutions, focused on the unique needs of federal agencies. ICT Group provides a comprehensive mix of citizen service, citizen inquiry, emergency response, technical support, and market research services. We also deliver technology-focused solutions that include e-mail management, web chat, and industry leading Interactive Voice Response (IVR) systems with advanced speech recognition. Additionally, ICT Group is the administrator of the USA.gov knowledgebase, supporting more than 85 federal agencies. ICT Group brings over 25 years of experience providing commercial, and public sector, best practices and ISO certified contact center quality to your agency. We have an existing infrastructure of over 40 contact centers providing multi-lingual support services. Our agency experience includes the General Service Administration’s National Contact Center (NCC), FEMA (natural disaster assistance), Veterans Affairs (emergency response services), the Department of State - National Passport Information Center (NPIC), and more.
» ICT Group website
Lockheed Martin Aspen Systems has the tools, technology, and managerial processes necessary to operate large contact centers that operate 24x7 and annually handle millions of inquiries via phone, e-mail, and the Web as well as small contact centers that serve specific audiences. Our government-sponsored contact centers are operated by expertly trained staff who use the latest CRM technologies to deliver high-quality, accurate and timely responses to customers. We are particularly adept at managing sudden, unplanned surges in call volumes by applying workforce management tools, industry best practices, and a stand-ready pool of additional agents to meet unexpected demands.
» Lockheed Martin Aspen Systems website
L-3 Microdyne’s contact center services address everything from the most basic customer inquiries to complex technical troubleshooting. Choose the service below that best fits your business needs. Our complete on-shore solution presents our clients with a Home Field Advantage® that is recognized and valued among today's discerning consumers. Outsourcing your call center services with Microdyne guarantees your customers are connecting with agents who possess the cultural understanding and language skills necessary for a positive experience.
TechTeam Government Solutions is a leading IT solutions company that provides IT infrastructure support, information assurance, managed services, and applications services support to federal, state, and local governments. For over 20 years, TechTeam Government Solutions has supported mission-critical programs and systems for our government customers. Combining commercial best practices with our in-depth understanding of government operations, TechTeam enables our clients to apply information technology services and solutions to address those challenges.
» TechTeam Government Solutions, Inc. website
TeleTech Government Solutions, LLC , is a wholly owned subsidiary of TeleTech Holdings, Inc., a leading global provider of customer management and business process outsourcing, with operations across four continents supporting 23 languages. TeleTech Government Solutions delivers multi-channel contact center and business processing outsourcing solutions to federal and state agencies with local offices in Northern Virginia. Capabilities include inbound, outbound, IVR, self-help web, and other services. Agencies may maintain their own in-house staff by leveraging TeleTech On Demand, a powerful suite of turnkey interaction and transaction technologies and services, or request custom solutions to meet specific requirements.
» TeleTech Government Solutions
Vangent, Inc. brings more than 44 years of government experience and 21 years of contact center experience managing multi-channel, multi-lingual citizen services, data management, eLearning, training and eFiling/eGrants for federal agencies. We are committed to a partnership approach which creates tailored, seamless solutions that embrace our clients’ vision, support their mission, and put the customer first. We demonstrate leadership and innovation through a performance-based model that reduces costs, mitigates risks and encourages superior results. Those results include a history of long-term, collaborative relationships and achievement of the highest customer satisfaction ratings ever attained by a government agency contact center.
» Vangent
Note: Links to industry partner sites are provided in alphabetical order for information purposes only. We do not take responsibility for the content or privacy policies of these sites.
» Contact us, if you have any questions or need additional information about USA Contact.
