Helping Katrina Victims

In the aftermath of hurricanes Katrina and Rita, FEMA requested help from USA Services through a FirstContact task order.  Through this award, over 700,000 calls were received at the new FEMA contact center.  We made their 1-800-FED INFO a 24/7 operation to take calls for hurricane victims needing help from the government.  These calls ranged from finding out where to go for food and shelter to families trying to contact loved ones missing in the chaos.  We also set up a contact center to take donations for hurricane relief. 

 

Contact Center Services

Answering the Public's Call

FirstContact

The FirstContact contract, our first multi-task Indefinite Delivery, Indefinite Quantity (IDIQ) vehicle for contact center services, was awarded in 2004 and remains in effect until mid-2009. To date, we have awarded 15 task orders through FirstContact. See USA Contact for information about our latest follow-on contract vehicle.

 

What is FirstContact?

  • Contract vehicle for federal government contact center services
  • Indefinite Delivery, Indefinite Quantity (IDIQ)
  • Firm Fixed Price
  • Performance-based
  • Managed by the General Services Administration
  • Experienced, pre-qualified solution partners

 

How does FirstContact benefit my agency?

  • Get a contractor on board in a short period of time
  • Retain Contracting Officer's Technical Representative (COTR) functions on task orders
  • Have our experts facilitate the process and ensure that the contact center services are best in class

 

What makes us different?

  • Only government contract created exclusively for contact centers solutions
  • Access to state-of-the-art solution providers for a small investment
  • Sufficient competition to ensure good prices and performance
  • Flexible pricing structure to meet diverse agency requirements

 

Read about some of FirstContact's successes:

-  FEMA Case Study
-  HHS Human Trafficking Case Study
-  HHS Program Support Case Study
-  VA Case Study

 

» Contact us, if you have any questions or need additional information about FirstContact.