Awards & Recognition

USA.gov has received over 100 awards and recognition since launching in 2000. To name a few...Rated #1 federal website by Brown University August 2006; rated by Time magazine as one of the TOP 25 websites 'We Can't Live Without,' 2007; and #1 in the world by the United Nations World Public Sector Report, December 2005.

On USA Services winning the 2007 President’s Quality Award

“The program has proactively and successfully expanded and improved GSA’s direct service to citizens. As a result, GSA has been able to strengthen the crucial bond between citizens and their government.”

Lurita A. Doan GSA Administrator

About USA Services

Who We Are and What We Do

Events and Presentations

USA Services Meeting for Contact Center Solutions

May 14, 2008

USA Services provides federal agencies with a choice of contact center industry partners for day-to-day and emergency needs as part of its commitment to a more citizen-centric governement.

Highlights included:

Natalie Peouhoff, Ph.D., a Forrester Research Senior Anayst, author of four books, gave a presentation about hot contact center topics that were selected just for the federal community.
Carolyn Kaleel, Project Manager for USA Contact, discussed enhancements to USA Contact (formerly FirstContact), the only contact center contract designed for government agencies.
Our nine contact center solutions partners gave overviews of their capabilities and responded to audience questions.

Meeting Handouts:

» Meeting Agenda (PDF, 186 kb)

» USA Services Presentation (PDF, 5,264 kb)

» Natalie Peouhoff, Ph.D.'s Presentation: "The Contact Center of the Future" (PDF, 1,522 kb)

» USA Services Flyer: "Winners of the 2008 USA Services Citizen Service Award" (PDF, 133 kb)

» USA Contact Solution Partners Case Studies (PDF, 1,343 kb)

» USA Contact Brochure (PDF, 179 kb)

» VA Case Study (PDF, 132 kb)

» HHS Case Study (PDF, 76 kb)

Photos:

» Registration: Tonya Beres and Jacob Parcell of USA Services Team

» Greeting by Stuart Willoughby