Dept. of Transportation
Metro Transit Division

King Street Center
201 S Jackson St
Seattle, WA 98104
Metro Online Home

Comments/Questions about Metro's Transit Services

  • Metro Transit staff is unable to reply by email or call-back to all customer comments. We assure you that all comments are processed in a timely manner and appropriate actions taken.
  • All comments are documented and forwarded to the appropriate office or section for action. Metro Transit staff will review your concerns, and, upon completion of all actions, provide a response in the tracking system.
  • If you would like a callback from a supervisor or planner, please include the request in your comment.
  • If you do not need a callback but want to learn the status of your comment, please feel free to call Metro's Customer Assistance Office at 206-553-3060, between the hours of 8:00 AM and 5:00 PM, Monday through Friday. Always allow a minimum of ten (10) business days before placing the call, as staff must have adequate time to completely process your comment.
  • If you need trip planning information, please contact our Rider Information Office at 206-553-3000, TTY users call 206-684-1739 or use our online Trip Planner.

You may leave any comment about transit services below, just complete the applicable fields.

Your name and email address will allow us to respond to your comments. You may also send e-mail regarding transit service to: Customer.Comments@kingcounty.gov

Your comment is a:

Commendation

Suggestion

Complaint

Inquiry

Other

Date of Incident:

Bus Number:

Time of Incident:

Route Number:

Direction:

Location:

Customer Comments:

Name:

Address:

City:

State:

Zip:

Phone:

Email:

(please include entire e-mail address e.g., john.doe@nwlink.com)