ࡱ> ܥhc e   1MXh nid Intergovernmental Advisory Board (IAB) Teleconference 2:00 PM (EST), Tuesday, December 12, 2000 Agenda Welcome and Opening Remarks Frank McDonough 2:002:10PM Frank announces that Ron Collison is retiring from Government service this month. Frank thanks Ron for his service to the IAB since its inception in 1997. Frank asks the IAB members for recommendation for a replacement for Rons Federal role on the IAB. FGIPC Happenings Frank McDonough 2:102:15PM Highlights of Last IAB Meeting John Clark 2:152:20PM Status of the Last IAB Product Frank McDonough 2:202:30PM Citizen Expectations for Electronic Government, October 2000 Citizen Expectations were compiled by surveying program managers in federal, international, state and local governments to obtain their experiences and lessons learned in obtaining citizen input for their electronic government initiatives. Nineteen case studies were submitted, three from international governments, 11 from state and local governments, and five from the federal government. Highlights from the new report provide some interesting findings. Citizens want choices for delivery of government services. Internet alone will not meet the expectations of citizens although they anticipate that it will be the foundation vehicle for service delivery. The survey results indicate that citizens hold government to a higher standard than the private sector in regard to privacy and information security safeguards. The digital divide is shrinking. It has less impact today than two years ago; and, it should decline in importance in two more years. Citizens want the flexibility to deal with government on site (in person). They also want services to be delivered by mail, by telephone, by fax, CD-ROM, kiosk, interactive voice response systems, interactive TV and via the Internet. Collectively, the report suggests that governments that actively include citizens in their planning, development and implementation of electronic government initiatives will be the most successful in meeting citizen expectations. What suggestions does the board have for future topics? Government Without Boundaries Frank McDonough 2:30-2:45PM The States of New Jersey and Virginia are developing plans for their projects involving county and municipal governments. My office is preparing an overall project plan. The plans will be reviewed tomorrow, Wednesday, December 13, 2000 at the Government Without Boundaries team meeting. Also, I met with the National Association of County Governments and they want to participate and are planning a demonstration project involving 20 counties to use the FirstGov logo. FirstGov expanded and State and local issues Frank McDonough 2:45-2:50PM Future IAB Meeting Frank McDonough 2:502:55PM The next IAB meeting is tentatively scheduled for Wednesday, March 14, 2000 from 2PM 3PM (EST). Closing Remarks Frank McDonough 2:553:00PM /=7ah1" # ] | u TUdubcUbcUcc7ahiMNkK h 4" h 4h 4! 4h$ h 4hhh NO P " # }[8" h 4h! 4 4 4! 4$  4h# [ ] s t u T]]]? 4! 4h 4$ h 4hh h 4 4 TU$ h 4hh" h 4hK@Normala $@$ Heading 1Uc*@* Heading 2hc(@( Heading 3 hc"@" Heading 4Uc$@$ Heading 5hc"A@"Default Paragraph Font$O$ Body Text 2hc>@TitleUc*O* Body Text 2 hhcB@" Body Textc&O2& Body Text 3 hb N# T @1Times New Roman Symbol "Arial"hTK_cL&_cL& , h5Intergovernmental Advisory Board (IAB) Teleconference vivian ronenGSA Seat Management Root Entry FnidWordDocument CompObjjSummaryInformation(  FMicrosoft Word Document MSWordDocWord.Document.69q Oh+'0, HT |   6Intergovernmental Advisory Board (IAB) TeleconferenceC vivian ronenNormalGSA Seat ManagementDocumentSummaryInformation8   FMicrosoft Word Document MSWordDocWord.Document.89q General Services Administration 6Intergovernmental Advisory Board (IAB) Teleconference13Microsoft Word for Windows 95@%@Ϭid@(xP@Ϭid  ՜.+,0@Hpx   General Services Administration 6Intergovernmental Advisory Board (IAB) Teleconference