Templates & Examples
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The following templates, forms, and examples are organized by steps in the usability process. They can be customized for your organization's usability needs. All of these are in the public domain and can be freely downloaded.
Plan
- Project Planning
For defining audience and technology needs, goals, and other issues before designing or redesigning a Web site.
- Position Descriptions (PDs)
Sample job descriptions for usability positions.
- Usability Statements of Work (SOWs)
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Analyze
- Online User Surveys
Tools to help obtain information about user needs, preferences, and demographics.
- Personas
A fictional person that represents a major user group for a site; personas are used to help develop sites according to extrapolated user needs.
- User Analysis
Tools to assist you in segmenting and understanding your target audiences.
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Design
- Card Sorting
Allows participants to categorize content, and facilitators to evaluate the data.
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Test & Refine
- Test Facilitator's Guides
Script that the facilitator uses to run a usability test.
- Usability Test Screeners
Series of questions designed to identify and recruit qualified usability test participants.
- Consent Forms
Spells out who is conducting the study, and what privacy and other rights participants have.
- Test Plans and Scenarios
Format for presenting usability questions, scenarios, recommended pathways, and measures.
- Pre- and Post-Test Questions
Tool to collect information on how the user feels about a Web site or product.
- Usability Reports
Formative usability testing helps to find and fix problems during web product design and development.
Summative usability testing assesses how a Web product measures up against certain usability standards (e.g., the International Organization for Standardization). The CIF report is an international usability reporting standard.
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