Helpful Documents
Testimonial
“We could not be more pleased with the entire procurement process and the quality of the agents who are answering the calls on the hotline. The people who answer the phones do so with the sensitivity and the urgency that is required to help the callers escape from an inhumane existence. We know that, through this hotline, we are helping to mend lives.”
Steve Wagner, former Director, Human Trafficking Program, Health and Human Services(HHS)
About USA ServicesWho We Are and What We Do |
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USA Services Annual Citizen Service Award
Overview
USA Services recognizes agencies across the government that have improved their delivery of citizen services via Web, telephone, and/or email with the USA Services Annual Citizen Service Award. The Award honors government agencies that demonstrate the following:
- Creativity and innovation in the development and implementation of citizen-focused activities
- Significant enhancements in existing citizen service
The first Annual Citizen Service Awards were given in 2008. Nominations for the 2009 Annual Citizen Service Award will be accepted from December 2008 - February 2009.
Until then, please enjoy these case studies:
- First Place winner of the 2008 Award - the Participant Assistance Program, Employee Benefits Security Administration, U.S. Department of Labor.
- Second Place winner of 2008 Award - Recruitment OneStop: USAJOBS, U.S. Office of Personnel Management
For more information contact Karen Trebon, Program Manager, at Karen.Trebon@gsa.gov.
