About USA Services

What We Do

 

Our Value to Government Agencies

USA Services is a valuable resource for federal agency customers in need of tailored communications strategies and solutions. We provide targeted programs and contract vehicles to relieve agencies of administering resource-draining, labor-intensive communications tasks while freeing them up to concentrate on their core missions, saving agencies’ time and money.

We also collect and promote best practices, conduct and commission research, develop proven guidelines for effective public interaction, run training events, and organize communities of practice for government officials to exchange ideas and experiences. In addition, our Intergovernmental Solutions Group fosters collaboration and information exchange among governments within the United States and around the world, chiefly on information technology issues.

Our full-service citizen communications capabilities include:

• Setting up call centers;
• Fielding misdirected phone calls and emails outside the scope of your agency’s mission and managing a shared FAQ system;
• Services for public government websites such as USA.gov and usasearch.gov and web management training; webcontent.gov guidance to help you manage your agency's website; and
• Publications development and promotion.

Some of our current work includes:

» Administering the USA Services Annual Citizen Service Award

» Customer Satisfaction Measurement Best Practices Study

» Creating and Managing Communities of Interest

» Government-wide Assessment Survey

 

Our Value to The Public

USA Services makes it easy for the American public—all 301 million of them—to find the government information they need through the communication channel they prefer, be it online, on the phone, by email or in print. We are committed to connecting with citizens in both English and Spanish, 24 hours a day, 7 days a week.

We manage USA.gov, the federal government’s official Web portal, its Spanish-language equivalent GobiernoUSA.gov, the National Contact Center (1-800-FED-INFO) for government inquiries via telephone, and many other trusted citizen resources in a variety of media.

In times of crisis, USA Services works around the clock to link the public with vital government information, whether the emergency is at home or abroad. Our cross-channel approach ensures that the same accurate updates are available to citizens calling a live contact center operator or checking an emergency website.

 

Federal Websites for Citizens Managed by USA Services