Enforcement 
Enforcement Hotline
How We Can Help You
The Enforcement Hotline invites market participants and the general
public to call, email or write the Hotline to complain or report
market activities or transactions that may be market manipulation, an abuse
of an affiliate relationship, a tariff violation, or other possible violation
or concern. All information and documents obtained through the Hotline are non-public, consistent with section 1b.9 
of the Commission's regulations.
Anyone may ask the Hotline for help or information about any matters within the Commission's jurisdiction.
Past Hotline calls have included complaints about:
- Bidding anomalies;
- Price spikes;
- Inappropriate use of financial instruments;
- Fluctuations in available capacity on electric transmission lines and natural gas pipelines;
- Interconnection discrimination;
- Undue preferences to affiliates; and
- Landowner pipeline restoration.
The Enforcement Hotline is used to informally resolve disputes in matters within
the Commission's jurisdiction without litigation or other formal, lengthy proceedings.
The Enforcement Hotline has resolved thousands of disputes informally and answered
thousands of public inquiries.
When We Cannot Help
Problems involving gas or electric service or billing for retail customers are not within the Commission's jurisdiction. Such problems should be directed to your state commission or, if relevant, local regulatory agency. Websites for each state commission can be found through the National Association of Regulatory Utility Commissioners (NARUC) .
The Enforcement Hotline cannot assist in a matter relating to issues in docketed or contested Commission proceedings. Such communications violate the Commission's rule at 18 C.F.R.§385.2201 prohibiting off-the-record communications. Prohibited communications related to a pending contested proceeding are not confidential and must be identified in the Federal Register and placed in a public file associated with the docket.
If you have a pipeline safety problem, you should contact the Department of
Transportation's Office
of Pipeline Safety
