|1.||Which Browsers Does the TSP Web Site Recommend?|
|2.||Why Do I Need To Clear My Cache?|
|3.||How Do I Manually Clear My Cache When Using Microsoft Internet Explorer?|
|4.||How Can I Make Sure My Cache is Cleared Automatically When Using Microsoft Internet Explorer?|
|5.||How Do I Manually Clear My Cache When Using Netscape Navigator?|
|6.||How Can I Make Sure My Cache is Cleared Automatically When Using Netscape Navigator?|
|7.||How Do I Manually Clear My Cache When Using Firefox?|
|8.||How Do I Manually Clear My Cache When Using Apple Safari 1.0 or later for MacOS?|
|9.||How Do I Manually Clear My Cache When Using Mozilla?|
|Back to: Account Access FAQs Back to: Main FAQ Topics|
|1. Which Browsers Does the TSP Web Site Recommend?
For example, when accessing your personal account information from our secure server, your browser must support Secure Sockets Layer (SSL) and 128-bit encryption. Older browsers generally cannot support the security features needed to view personal account information and, in some cases, have been known to cause distortion of the information on the screen. All the TSP forms and publications on this Web site are in Adobe Acrobat Portable Document Format (PDF). The PDF files require the Adobe Acrobat PDF Reader (or a compatible) browser plug-in for viewing and printing. The interactive Asset Allocation pie charts of the individual L Funds are in Flash and require the Macromedia Flash Player browser plug-in, version 6.0 or higher.
Even though pages on this Web site are updated regularly, you may be viewing old information if your browser's cache (pronounced "cash," a type of electronic memory) is not being cleared as frequently as it should be.
Generally, the first time you enter a Web address, your browser goes to the Internet to get the information you are requesting and temporarily stores it in the cache. When you request information at the same address again, your browser goes to the cache first, rather than directly to the Internet, to retrieve the information. For this reason, the information stored in the cache may be outdated.
To avoid getting stale information, start by clicking the Refresh/Reload button on your tool bar. This will clear out the old information for your current session and bring in fresh information from the Internet. We recommend that you set your browser so that the cache is automatically cleared out frequently and your system is always retrieving fresh information directly from the Internet.
You can also change the size of each cache to maximize its effectiveness. A larger cache setting might improve your browser's performance, though allocating too much space to the cache can constrict other applications. You might try increasing the size of the memory cache to between 5% and 10% of your total RAM (or whatever unused RAM your computer routinely has available) and increasing the disk cache to between 2% and 5% of your unused disk space.
Press the Refresh button, or use the menu options View, Refresh.
If Refresh fails to display the updated page, empty your Internet Explorer cache:
Return to Top of Page