Best Practices & Resources

Citizen Market Research and Insights

Internet users are turning to e-Gov sites to do business with the Federal government. Our inquiry response program and services are based on market research from the best sources on how Americans want to communicate with their government.

 

» Citizen Expectations for Service and Channel Preferences by Demographics

 

» Trends in Customer Satisfaction

 

» Technology Trends and Web 2.0 - 3.0

 

» How Americans Are Accessing the Internet and the Digital Divide

 

» Trust in Government

 

» Privacy and Security

 

» Population Projections by Age, Race, Language, Geographic Location, Income, Level of Education

 

» How Customer Service is Evolving in Government

 

» Loyalty, Branding, and Understanding Your Audience